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e-3150 (Consumer protection)

Initiated by Jay Jackson from Ottawa, Ontario

Original language of petition: English

Petition to the Government of Canada

  • In 2019, the Ministers of Industry, Seniors, and Middle-Class Prosperity were mandated to create a Canadian Consumer Advocate to provide a single point of contact for consumers needing help with their complaints about federally regulated banking, telecom, or transportation-related sectors;
  • To date, the government has failed to deliver on this mandate;
  • While this initiative is important, a need exists for improved consumer protection frameworks for all sectors of the economy;
  • Federal government attention to protecting consumers has eroded over the past several decades and consumers’ voices are absent when important policy, regulatory and legislative decisions are made;
  • COVID-19 has created stress on the consumer protection legal, regulatory and standards frameworks Canada depends upon, exposing gaps in governments’ preparedness and capacity to protect Canadians;
  • The current patchwork approach to consumer protection is a failing strategy as Canadians navigate increasingly complex markets dominated by powerful special interests, and this will hamper a post COVID-19 economic recovery; and
  • Progress in meeting future economic and social challenges lies in the establishment of an independent federal advocate with a sole function to argue for consumers, support their voice through civil society, and stress the relationship of their needs to the decision-making processes within agencies of government.
We, the undersigned, Citizens of Canada, call upon the Government of Canada to establish an independent Canadian Consumer Advocate answerable to Parliament to advance consumer interests and work with civil society to represent the consumer voice.
Open for signature
February 9, 2021, at 9:27 a.m. (EDT)
Closed for signature
June 9, 2021, at 9:27 a.m. (EDT)
Photo - Karen McCrimmon
Liberal Caucus