The Veterans Bill of Rights applies to all clients of Veterans Affairs. They include:

• Veterans with war service
• Veterans and serving members of the Canadian Forces (Regular and Reserve)
• Members and former members of the Royal Canadian Mounted Police
• Spouses, common-law partners, survivors and primary caregivers
• Other eligible dependants and family members
• Other eligible clients

You have the right to:

• Be treated with respect, dignity, fairness and courtesy.
• Take part in discussions that involve you and your family.
• Have someone with you for support when you deal with Veterans Affairs.
• Receive clear, easy-to-understand information about our programs and services, in English or French, as set out in the Official Languages Act.
Have your privacy protected as set out in the Privacy Act.
• Receive benefits and service as set out in our published service standards and to know your appeal rights.

You have the right to make a complaint and have the matter looked into if you feel that any of your rights have not been upheld.