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ACVA Committee Report

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APPENDIX E: VETERANS’ BILL OF RIGHTS

The Veterans Bill of Rights applies to all clients of Veterans Affairs. They include:

  • Veterans with war service
  • Veterans and serving members of the Canadian Forces (Regular and Reserve)
  • Members and former members of the Royal Canadian Mounted Police
  • Spouses, common-law partners, survivors and primary caregivers
  • Other eligible dependants and family members
  • Other eligible clients

You have the right to:

  • Be treated with respect, dignity, fairness and courtesy.
  • Take part in discussions that involve you and your family.
  • Have someone with you for support when you deal with Veterans Affairs.
  • Receive clear, easy-to-understand information about our programs and services, in English or French, as set out in the Official Languages Act.
  • Have your privacy protected as set out in the Privacy Act.
  • Receive benefits and service as set out in our published service standards and to know your appeal rights.

You have the right to make a complaint and have the matter looked into if you feel that any of your rights have not been upheld.