Questions and responses 41st Parliament, 2nd session October 16, 2013, to August 2, 2015

With respect to staffing at the Department of Veterans Affairs from 2006 to 2014: (a) how many caseworkers were employed by the department, broken down by (i) specific work locations, (ii) program activities, (iii) sub-program activities, (iv) sub-sub-program activities, (v) year; and (b) what is the departmental target for caseloads for each caseworker, broken down by year?

With regard to Part III of the Canada Labour Code: (a) which recommendations from the 2006 comprehensive review of Part III of the Labour Code conducted by Commissioner Harry Arthurs has the government (i) implemented, including when and why, (ii) not implemented and why; (b) what measures has the government implemented since 2006 besides those listed in (a), including (i) the rationale for implementation, including listing any studies and their document or reference number that was done to support the change, (ii) when the changes were implemented; and (c) what studies has the government undertaken on making changes to Part III of the Canada Labour Code since 2006 not listed in (b), including the rationale for undertaking each, and their document or reference number?

With respect to the Department of Foreign Affairs and International Trade and subsequently the Department of Foreign Affairs, Trade and Development: during the period from 2004 to 2014, what is the total number of employees who were posted outside of Canada for ten or more consecutive years?

With regard to Employment Insurance (EI) for fiscal years 2012-2013 through 2014-2015 (year-to-date): (a) what was the volume of EI applications, broken down by (i) year, (ii) region/province where claim originated, (iii) region/province where the claim was processed, (iv) the number of claims accepted and the number of claims rejected, (v) for 2013-2014 and 2014-2015, by month; (b) what was the average EI application processing time, broken down by (i) year, (ii) region/province where claim originated, (iii) for 2013-2014 and 2014-2015, by month; (c) how many applications waited more than 28 days for a decision and, for these applications, what was the average wait time for a decision, broken down by (i) year, (ii) region/province where claim originated, (iii) for 2013-2014 and 2014-2015, by month; (d) what was the volume of calls to EI call centres broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (e) what was the number of calls to EI call centres that received a high volume message, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (f) what were the national service level standards for calls answered by an agent at EI call centres, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (g) what were the actual service level standards achieved by EI call centres for calls answered by an agent, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (h) what were the service standards for call backs at EI call centres broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (i) what were the service standards achieved by EI call centre agents for call backs, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (j) what was the average number of days for a call back by an EI call centre agent, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (k) what was the number and percentage of term employees, and the number and percentage of indeterminate employees, working at EI call centres and processing centres, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (l) what is the rate of sick leave use among EI call centre and processing centre employees, broken down by year; (m) what is the number of EI call centre and processing centre employees on long term disability; (n) what is the rate of overtime and the number of overtime hours worked by call centre employees, broken down by year; (o) how many complaints did the Office of Client Satisfaction receive, broken down by (i) year, (ii) region/province where the complaint originated, (iii) for 2013-2014 and 2014-2015 by month; (p) how long on average did a complaint take to investigate and resolve, broken down by (i) year, (ii) for 2013-2014 and 2014-2015 by month; and (q) what were the major themes of the complaints received, broken down by year?

With regard to psychiatric services in all federal correctional institutions in British Columbia: (a) how many psychiatrists are employed for these institutions; (b) what is the status of employment (full-time, part-time, or on-call) of all employees identified in (a); (c) how many psychiatric positions remain vacant; (d) how many psychiatric assessments were completed in 2014; (e) how many offenders are currently awaiting psychiatric assessments; and (f) what is the impact in the delay of psychiatric assessments on offender rehabilitation, parole eligibility, and on public safety in British Columbia?

With regard to Service Canada Old Age Security and Canada Pension Plan call centres for fiscal years 2012-2013 through 2014-2015 (year-to-date): (a) what was the volume of calls broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (b) what was the number of calls that received a high volume message, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (c) what were the national service level standards for calls answered by an agent, broken down by year; (d) what were the actual service level standards achieved for calls answered by an agent, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (e) what were the service standards for call backs, broken down by year; (f) what were the service standards achieved for call backs broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (g) what was the average number of days for a call back by an agent, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (h) what was the number and percentage of term employees, and the number and percentage of indeterminate employees, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (i) what is the rate of sick leave use among call centre employees, broken down by year; (j) what is the number of call centre employees on long-term disability; and (k) what is the rate of overtime and the number of overtime hours worked by call centre employees, broken down by year?

With regard to Employment Insurance (EI) for fiscal years 2012-2013 through 2014-2015 (year-to-date): (a) what was the volume of EI applications broken down by (i) year, (ii) region/province where claim originated, (iii) region/province where the claim was processed, (iv) the number of claims accepted and the number of claims rejected, (v) for 2013-2014 and 2014-2015, by month; (b) what was the average EI applications processing time broken down by (i) year, (ii) region/province where claim originated, (iii) for 2013-2014 and 2014-2015, by month; (c) how many applications waited more than 28 days for a decision and, for these applications, what was the average wait time for a decision, broken down by (i) year, (ii) region/province where claim originated, (iii) for 2013-2014 and 2014-2015, by month; (d) what was the volume of calls to EI call centres, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (e) what was the number of calls to EI call centres that received a high volume message broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (f) what were the national service level standards for calls answered by an agent at EI call centres, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (g) what were the actual service level standards achieved by EI call centres for calls answered by an agent, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (h) what were the service standards for call backs at EI call centres broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (i) what were the service standards achieved by EI call centre agents for call backs, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (j) what was the average number of days for a call back by an EI call centre agent, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (k) what was the number and percentage of term employees, and the number and percentage of indeterminate employees, working at EI call centres and processing centres, broken down by (i) year, (ii) region/province, (iii) for 2013-2014 and 2014-2015, by month; (l) what is the rate of sick leave use among EI call centre and processing centre employees, broken down by year; (m) what is the number of EI call centre and processing centre employees on long term disability; (n) what is the rate of overtime and the number of overtime hours worked by call centre employees, broken down by year; (o) how many complaints did the Office of Client Satisfaction receive, broken down by (i) year, (ii) region/province where the complaint originated, (iii) for 2013-2014 and 2014-2015 by month; (p) how long on average did a complaint take to investigate and resolve, broken down by (i) year, (ii) for 2013-2014 and 2014-2015 by month; and (q) what were the major themes of the complaints received, broken down by year?

With regard to the government’s efforts from January 1, 2013, to December 31, 2014, to promote Canadian energy exports: (a) what is the estimated dollar value of the government’s efforts and initiatives to support or expand Canadian energy exports (i) in Canada, (ii) in individual government diplomatic offices outside Canada, (iii) in other locations visited by government officials, designated contractors, consultants, or other individuals involved in supporting or expanding Canadian energy exports; (b) for the amounts mentioned in (a), what is the estimated dollar value, broken down by the type of energy directly concerned, namely, (i) direct exports of coal, (ii) oil (including, but not limited to, bitumen, condensate, and other petroleum products), (iii) natural gas, (iv) export or construction of infrastructure associated with fossil fuels or the export of energy generated from fossil fuels (e.g., pipelines or export terminals for liquefied natural gas), (v) export of technologies or services associated with fossil fuels or the energy generated from fossil fuels, (vi) export of energy generated from renewable sources (including, but not limited to, hydropower, solar power, wind power, biomass, and geothermal power), (vii) export or construction of infrastructure associated with energy generated from renewable sources (e.g., transmission lines to carry hydroelectric power), (viii) export of technologies or services associated with energy generated from renewable sources (e.g., solar module manufacturing technologies), (ix) export of infrastructure, technologies and services associated with energy conservation and energy efficiency (e.g., smart grids or more efficient industrial process design engineering), (x) other types of energy export support that do not correspond to the categories above (e.g., general energy export advice or activities to support the construction of a transmission line expected to carry electricity generated from multiple sources); (c) for the amounts mentioned in (a), what is the estimated dollar value, broken down by (i) location where costs were incurred, (ii) department or agency that incurred those costs; (d) what is the estimated dollar value of all government employee time used to support or expand Canadian energy exports, broken down by the following activities, (i) planning meetings and briefings, (ii) monitoring issues, (iii) preparing materials, (iv) offering logistical coordination, (v) planning visits by delegations, (vi) providing training, (vii) undertaking research, (viii) engaging with representatives, (ix) engaging in communications activities and preparing communications materials, (x) engaging with members of the public, (xi) meeting with stakeholders, (xii) any other uses of government employee or contractor time; (e) how much money has the government spent on the purchase of advertisements to support or expand energy exports, and how much government staff time was required to develop such advertisements, broken down by the types of energy export support enumerated in (b); (f) what contractor services, including advertising firms, government relations firms, legal firms, or other professional service providers, has the government retained to support or expand energy exports, broken down by the types of energy export support enumerated in (b); (g) what is the cost of all hospitality (including, but not limited to, food, catering, beverages, and location rentals) to support or expand Canadian energy exports, broken down by the types of energy export support enumerated in (b); (h) how much has been spent reimbursing travel and accommodation expenditures for (i) non-government employees, (ii) government employees, to support or expand Canada’s energy exports broken down by the types of energy export support enumerated in (b); and (i) what is the total estimated value of any other government efforts to promote Canadian energy exports, broken down by the types of energy export support enumerated in (b)?