Questions and responses 41st Parliament, 2nd session October 16, 2013, to August 2, 2015

With regard to complaints filed with the Canadian Anti-Fraud Centre since 2010: (a) what is the breakdown of complaints submitted by (i) phone, (ii) email, (iii) online form, (iv) fax; (b) what is the breakdown by province; (c) how many complaints have been filed regarding (i) advance fees, (ii) identity fraud, (iii) investment fraud, (iv) online auction fraud, (v) health fraud, (vi) counterfeit, (vii) fraudulent bankruptcy, (viii) property fraud, (ix) corruption, including, but not limited to, bribery, (x) other types of fraud; and (d) how many complaints have been resolved regarding (i) advance fees, (ii) identity fraud, (iii) investment fraud, (iv) online auction fraud, (v) health fraud, (vi) counterfeit, (vii) fraudulent bankruptcy, (viii) property fraud, (ix) corruption, including, but not limited to, bribery, (x) other types of fraud?

With regard to the Canada Post service reductions announced in December 2013: (a) what are the planned locations for community mailboxes in Laval; (b) how many employees were assigned to Laval before the elimination of home delivery was announced; (c) how many Canada Post employees will be required following the mailbox transition; (d) what was the volume of mail sent in the last ten years (i) from Laval to another destination, (ii) to Laval; (e) how many complaints have been received concerning (i) the transition from home delivery to community mailboxes, (ii) the location of community mailboxes in Laval; (f) how many complaints resulted in (i) an opened file, (ii) a change of location of these community mailboxes; (g) what steps are being taken to look after the needs of (i) persons with mobility impairments, (ii) seniors; (h) will current post offices still be active following the transition to community mailboxes; (i) what recourse will be available to residents affected by the location of mailboxes they consider to be dangerous or harmful; (j) what recourse was or continues to be available to residents affected by the installation of a community mailbox over the last 30 years, excluding the current transition; and (k) how many customer service employees at Canada Post, broken down by language of service, are assigned to complaints concerning the installation of community mailboxes from (i) across Canada, (ii) Quebec, (iii) Laval, (iv) the residents of Alfred-Pellan?

With regard to Health Canada and drug shortages: (a) what is the compliance rate with the voluntary drug-shortage reporting recommendations; (b) what communications has the Department received from concerned health care providers, pharmacists, patients and caregivers related to drug shortages; and (c) what actions has the Department undertaken to respond to these concerns?

With regard to housing provided by the Canadian Forces Housing Agency (CFHA): (a) for each location where housing is provided, how many units were assessed by the CFHA to be in (i) good condition, (ii) fair condition, (iii) poor condition; (b) for each location where housing is provided, (i) was there a wait list for housing, (ii) how long was the wait list, (iii) what types of housing were waitlisted, (iv) what was the average age of the housing units in the CFHA's portfolio; (c) for each location where housing is provided, how many complaints were made regarding housing quality and what were the issues raised; (d) how many housing units have warning labels or seals because of the potential presence of asbestos in vermiculite insulation; (e) how many units have warning labels for ungrounded electrical outlets; and (f) how many units have water lines that must be kept running from November to April to prevent freezing?

With regard to Health Canada and the regulation of pharmaceutical manufacturing companies for the last ten years: (a) how many companies inspected in Canada have received a “proposal to suspend” letter, broken down by year; (b) how many companies inspected in Canada have received an “immediate suspension,” broken down by year; (c) how many companies inspected in Canada that were not sent a “proposal to suspend” letter or subject to a suspension has Health Canada worked with following an inspection to bring about compliance, broken down by year; (d) how many companies inspected in Canada have been subject to a re-inspection within six months, broken down by year; (e) how many companies inspected internationally have received a “proposal to suspend” letter, broken down by year; (f) how many companies inspected internationally have received an “immediate suspension,” broken down by year; (g) how many companies inspected internationally that were not sent a proposal to suspend letter or subject to a suspension has Health Canada worked with following an inspection to bring about compliance, broken down by year; (h) how many pharmaceutical manufacturing companies inspected internationally have been subject to a re-inspection within six months, broken down by year; (i) how many Import Alerts has Health Canada issued with regard to non-compliant health products, broken down by year; (j) which companies have been subject to an Import Alert; (k) how many voluntary quarantine requests has Health Canada issued, broken down by year; (l) which companies have been subject to a voluntary quarantine request; (m) how many “Notice of Intent to Suspend” letters have been issued to clinical trials, broken down by year; (n) how many “immediate suspensions” has Health Canada issued to clinical trials, broken down by year; (o) how many complaints have been received regarding off-label prescriptions of drugs, broken down by year; and (p) how many cases has Health Canada referred to the Public Prosecution Service of Canada for off-label prescriptions of drugs?

With regard to the operation of the federal Crown Corporation Marine Atlantic Incorporated (MAI) and the policy and operational oversight provided for MAI by Transport Canada: (a) what is Transport Canada’s rationale for its decision to acquire or charter new vessels of approximately 200 metres in length to renew the MAI fleet, in light of the fact that the MAI Board of Directors had previously approved their consultant’s recommendation that vessels of 175 metres in length would be best suited to the service; (b) what were the perceived advantages of the longer vessels that outweighed the increased likelihood that their operations would be inhibited by poor weather; (c) what was Transport Canada’s rationale for establishing a four-vessel fleet for MAI, given the 2005 Report from the Minister of Transport’s Advisory Committee on Marine Atlantic Inc. that had recommended a three-vessel fleet; (d) does MAI track delays that customers experience in order to make new bookings during peak times, (i) if so, what are the details of such delays for June to September 2013, and June to September 2014, (ii) if not, why not; (e) does MAI collect data on the delay between a customer’s preferred travel date and the date for which they are actually able to make a reservation for travel, (i) if so, what are the details of such delays for June to September 2013, and June to September 2014, (ii) if not, why not; (f) during times of traffic backlog (e.g., because of excess demand, mechanical failure or poor weather) is it MAI’s policy not to take new reservations, or allow vehicles to buy passage and enter the parking lots, until the backlog is cleared and, if so, why; (g) in what ways do the new collective agreements signed between 2011 and 2013 for MAI employees allow additional operational flexibility and potential for labour cost savings to MAI, compared to the previous collective agreements; (h) what measureable benefits has MAI received as a result of the new collective agreements; (i) is the loan for the MV Leif Ericson still being paid out of the operating budget and, if so, why; (j) other than the Canadian Forces Appreciation Fare, has MAI ever introduced any other fare options to give users more choice and increase fare revenue and, if not, why not; (k) is it MAI’s current policy to give tractor-trailers loading priority over drop trailers and, if not, why not; (l) did MAI apply to Transport Canada Marine Safety in order to be able to allow more drivers of tractor-trailers onboard restricted sailings and, if not, why not; (m) has an independent ombudsman ever been appointed to receive customer complaints regarding MAI’s service and, if not, why not; (n) how has the effectiveness of MAI’s maintenance management systems and practices improved since 2009; (o) does MAI track the average time between equipment failures, (i) if so, what trends have been observed in equipment performance measures since 2009, (ii) if not, why not; (p) what objective indicators has MAI established with respect to vessel turnaround time; and (q) what trends have been observed in the indicators mentioned in (p)?