Questions and responses 41st Parliament, 2nd session October 16, 2013, to August 2, 2015

With regard to the government’s telecom services, including cell phones, land lines, voice-over-internet, and other, for each fiscal year from 2011-2012 to the present: (a) how much has the government paid for telecom services, broken down by (i) the names of the telecom providers, (ii) the amount paid to each provider, (iii) the number of land lines provided by each provider, (iv) the number of cell phone lines provided by each provider, (v) the number of voice-over-internet lines provided by each provider; (b) how much has the government paid in late fees and to which providers; (c) has the government conducted any internal surveys of telecom services, and, if so, what were the results, broken down by (i) the tracking number and name of the survey, (ii) the questions asked, (iii) the answers provided, (iv) the tracking number and title of any briefing notes created from the survey; (d) how many calls has the telecom help desk received; (e) for each answer provided in (d), (i) what were the most common issues, (ii) where were the calls made, broken down by department; (f) how much has the government collected in fees for 1-900 or 1-800 numbers, broken down by (i) the number, (ii) the amount per number; (g) how much has the government paid for downloading applications on phones, broken down by (i) application, (ii) individual cost; (h) how much has the government paid for texting services, broken down by (i) the name of the service, (ii) the cost; (i) has the government completed any studies on the use of cell or voice-over-internet technology for government employees; and (j) if the answer to (i) is in the affirmative, (i) what are the names and tracking numbers of these studies, (ii) what were the conclusions of these studies, (iii) what are the briefing notes and tracking numbers associated with these studies?

With regard to Shared Services Canada: (a) what is the total amount of late payment charges for all telecommunication services incurred in each month since January 2012, inclusive; (b) what are the names of the service providers and the types of telecommunications services provided, in all cases in part (a), broken down by (i) internet, (ii) cellular telephone, (iii) telephone service other than cellular, (iv) other wireless services, (v) cable television, (vi) satellite television, (vii) rental or other provision of telecommunications equipment, specifying the type of equipment, (viii) other type of telecommunications service, specifying the type; (c) what were the location or locations of service in respect to the telecommunications services which incurred late payment charges in part (a); and (d) what is the total amount of the late payment charges?

With regard to government telecommunications: since January 2012, inclusive, (a) on how many occasions was a service terminated, disconnected, or otherwise interrupted due to non-payment or overly late payment, and for each such instance, what was the type of telecommunications service, broken down by (i) internet, (ii) cellular telephone, (iii) telephone service other than cellular, (iv) other wireless services, (v) cable television, (vi) satellite television, (vii) rental or other provision of telecommunications equipment, specifying the type of equipment, (viii) other type of telecommunications service, specifying the type; (b) what was the date on which any service was terminated, disconnected, or interrupted; (c) what was the date on which service was restored or reconnected; (d) what were the costs associated with restoration or reconnection of service; (e) what was the location of the facility where service was terminated, disconnected, or otherwise interrupted; (f) what was the number of employees whose services were affected by the termination, disconnection, or interruption; (g) what type of work was undertaken at the facility where service was terminated, disconnected, or otherwise interrupted; and (h) what were the names of the service providers?