With regard to the Benefits Delivery Modernization Programme: (a) what is the total estimated cost of the project based on the most recent available data for the Old Age Security, Guaranteed Income Supplement, Employment Insurance and Canada Pension Plan components; (b) what additional amounts are planned to be invested in it; (c) how many hours of training on average have Employment and Social Development Canada employees received to learn how to use the software; (d) in how many cases was the system unable to issue a payment to the client on the requested date; (e) what are the average delays caused by the software, based on the most recent available data; (f) what is the estimated amount paid to each of these firms, broken down by firm, (i) Accenture, (ii) CGI, (iii) Deloitte, (iv) IBM, (v) Fujitsu; and (g) what are all the issues listed in the Issue Log for this modernization?
Q-863 , 45th Parliament, 1st session May 26, 2025, to present
Question details
Asked by
Andréanne Larouche
(Shefford)
Date asked
February 10, 2026
Answered
April 13, 2026
Response from
Department of Employment and Social Development
Topics
Response details
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