Q-770 , 45th Parliament, 1st session May 26, 2025, to present

With regard to all temporary suspensions of operations to the electronic systems controlling the import and export of goods across the Canadian border, whether operated by the Canada Border Services Agency or any other government department or agency (hereafter referred to as an "outage"), since September 21, 2021: (a) what is the total number of outages, broken down by month; (b) with regard to each outage in (a), (i) what was the cause, (ii) when was it first detected, (iii) when was it communicated to clients or users (importers, exporters, customs brokers, etc.), (iv) how was it communicated to clients (email, customs notice, etc.), (v) when was it fully resolved, (vi) how many hours did it last, (vii) what electronic systems were impacted (eManifest Portal, Canadian Export Reporting System Portal, Canada Border Services Agency Assessment and Revenue Management Client Portal, Commercial Accounting Declaration, Application Program Interface, Single Window Initiative, Electronic Data Interchange, etc.); (c) for each outage in (a), did the Canada Border Services Agency undertake an analysis of the estimated economic cost of the outage, and, if so, what was the result of each analysis; (d) with regard to each outage in (a), were any private consultants or contractors hired to assist in resolving the outage, and, if so, (i) what was the name of the consultant or business hired, (ii) what was the value of the contract awarded, (iii) what was the description of the services rendered, (iv) what were the contract start and end dates, (v) was each deliverable satisfied; and (e) with regard to each outage in (a), have any internal investigations, reviews or audits been launched regarding the outage, and, if so, (i) what types of action were launched, (ii) what are the findings, (iii) what remedial measures have been recommended or taken as a result?