Q-530 , 45th Parliament, 1st session May 26, 2025, to present

With regard to the findings from the Auditor General that the Canada Revenue Agency call centres' "responses to general individual-tax questions were accurate only 17% of the time": (a) how many call centre employees have been disciplined for providing inaccurate information to taxpayers, in total and broken down by type of disciplinary action, and by year since January 1, 2020; (b) what recourse is available for taxpayers who ended up paying a penalty or more taxes than required as a result of receiving inaccurate information from a Canada Revenue Agency call centre; (c) has the Canada Revenue Agency notified each taxpayer who received inaccurate information about the recourses available, and, if not, why not; (d) if the answer to (c) is affirmative, how were they notified; and (e) who is responsible for ensuring that all information provided to Canada Revenue Agency call centres is accurate, and what disciplinary action did that individual face for allowing the Canada Revenue Agency to provide wrong information 83% of the time?