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Results: 1 - 15 of 409
View Brian Masse Profile
NDP (ON)
Thank you, Mr. Chair.
Thank you to the witnesses for being here today.
Mr. Scott, will you open up an inquiry under section 48 of the Telecommunications Act to look at making sure there's a guarantee of basic service levels, compensation, resiliency and redundancy, especially on the emergency response aspect? Will you do that?
View Brian Masse Profile
NDP (ON)
Here's a current scorecard and this is what I think I find frustrating with regard to what's taking place here.
You have a failure by Rogers in the system affecting not only just the economy but also, critically, 911. That falls under the responsibility of the minister and also our regulatory bodies because, whatever anybody wants to say about it, we allowed a provider to provide service that wasn't complete, and they weren't willing to invest in it because it wasn't the technology that was the problem.
Now what's going to happen is.... The minister has been meeting privately with the CEOs of an industry that's notorious for fighting amongst themselves and also uses unscrupulous practices with consumers, as the Competition Bureau has shown. Now we have a regulator, being the CRTC—and no disrespect, Mr. Scott, you're a former Telus executive—and we're not going to see all the documents. You admitted already that there are going to be redactions on those things.
How is the public to have any confidence whatsoever in this process? If it's not the minister's responsibility for this, then is it the CRTC's, or do you not have the proper legislation? This should not happen. It's as simple as that. Whose fault is it at the end of the day, and how can the public's confidence be restored when we have all of this insider stuff being set up for the solutions? There won't even be a public inquiry about it.
View Brian Masse Profile
NDP (ON)
No, they operate under legislation.
View Brian Masse Profile
NDP (ON)
What penalty will Rogers have for this from you?
View Brian Masse Profile
NDP (ON)
What could be the result then? Is it going to be financial? Will it be anything criminal? What will be the consequences? People couldn't get through to 911 or had other problems that we don't even know right now. Who is going to prescribe those penalties? People want to know.
View Brian Masse Profile
NDP (ON)
Exactly, so here we are again with basically a minister making up stuff in terms of what they can do at the time. He doesn't even get a phone call about the situation, and you didn't get a phone call about the situation. We have a situation where our legislation doesn't even provide for any type of real culpability at the end of the day anyway.
Again, you have a power that you could exercise now instead of fooling around with this, and we can get some information which you may or may not provide to the public. You've already said that some of it might be redacted, so you're going to decide what those are. How does the public even know that? What's the oversight for you at the end of the day, just Parliament?
View Brian Masse Profile
NDP (ON)
How are you going to be available...or I guess, what powers do you have in the personal conversations that Rogers and others will have with the minister and all those meetings and then other subsequent meetings that might take place? Who can be in as a carrier given this and who cannot? Who is going to decide who is even going to be in as the carriers for these things? How are you going to get access to those meetings? Do you have access to all those meetings between the minister and the different organizations?
View Brian Masse Profile
NDP (ON)
Will all that be public?
View Brian Masse Profile
NDP (ON)
Yes, but just not the public.
View Brian Masse Profile
NDP (ON)
Thank you, Mr. Chair.
Mr. Scott, you just said that you think the industry can fix this and it's in their best interest. How did we get here in the first place?
View Brian Masse Profile
NDP (ON)
Yes. You're saying they can fix this, so they obviously didn't plan properly or didn't work together. You're identifying that they can do that and then it's in their best interest. That doesn't sound like very much oversight.
View Brian Masse Profile
NDP (ON)
Yes. So we've set up a system, then, that failed itself. I mean, this is what we have to do as a committee—figure out our legislative role with how we've set up a system that's heavily regulated, has very little competition, and on top of that has an essential service for Canadians, including 911. We've set up a system right now, and I want to make sure I get this correct, where we are going to rely on the industry to fix that problem.
View Brian Masse Profile
NDP (ON)
If this fails, what should be the difference in terms of your recommendation right now, at the moment, if we go through this again and it's not successful, similar to what Rogers had, another problem? Do you have any recommendations about how we should change any of the responsibility and culpability of this?
Rogers can say that it's their fault, but at the end of the day, we provide them access and rights to do business with public interest right now. What should change in the future on that front, if we find ourselves here again, if they can find the solution you think they can?
View Brian Masse Profile
NDP (ON)
That's a technical argument.
View Brian Masse Profile
NDP (ON)
At the end of the day, if you're calling 911 and your phone doesn't get through—
Mr. Ian Scott: I'm saying the 911 network—
Mr. Brian Masse: People don't care. Their phone didn't get through. That's what it is, at the end of the day.
Mr. Ian Scott: I agree.
Mr. Brian Masse: It doesn't matter. At the end of day, the call didn't get to where it needed to go for an emergency call. That's all that matters to people and what I think they care about right now.
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