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2021-05-05 [p.898]
Q-558 — Mr. Mazier (Dauphin—Swan River—Neepawa) — With regard to the Canada Revenue Agency (CRA), since January 2020, br...
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Q-558 — Mr. Mazier (Dauphin—Swan River—Neepawa) — With regard to the Canada Revenue Agency (CRA), since January 2020, broken down by month: (a) how many phone calls did the CRA receive from the general public; (b) what was the average wait time for an individual who contacted the CRA by phone before first making a direct contact with an employee; (c) what was the average wait or hold time after first being directly connected with an employee; (d) what was the average duration of total call time, including the time waiting or on hold, for an individual who contacted the CRA by phone; and (e) how many documented server, website, portal or system errors occurred on the CRA website? — Sessional Paper No. 8555-432-558.
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