Interventions in Committee
 
 
 
RSS feed based on search criteria Export search results - CSV (plain text) Export search results - XML
Add search criteria
View Alupa Clarke Profile
CPC (QC)
View Alupa Clarke Profile
2016-09-29 15:52
Expand
Thank you, Mr. Chair.
Thank you all for being here with us today.
To the Veterans Transition Network, I visited your installation in Vancouver when I was there last May.
I am very pleased that representatives from the Maison de la Vigile came to meet with the committee. I live near the Maison de la Vigile in Quebec City and I can say that you are doing a great job. Thank you very much.
We may have to interrupt you sometimes because we have a number of questions for you. Do not be taken aback by that.
Inevitably, you work with veterans very often. In fact, you work with them every day and I imagine that many of them express their discontent, rightly or wrongly, with case managers and with the way the Department of Veterans Affairs operates.
What do you think of the administrative process and the organizational practices of Veterans Affairs Canada? What is your relationship with case managers? How do you see the department’s way of operating? Are the administrative processes followed properly? Are there things that need to be replaced?
Collapse
View Alupa Clarke Profile
CPC (QC)
View Alupa Clarke Profile
2016-09-29 15:57
Expand
Your document points out that veterans’ family members do not necessarily have easy access to the department’s case managers. This committee has, on several occasions, come across that problem of family members’ lack of access to case managers. Does that complaint come up often?
Collapse
View Alupa Clarke Profile
CPC (QC)
View Alupa Clarke Profile
2016-05-10 12:34
Expand
Thank you, Mr. Chair.
Madam Migneault and Madam Murray, thank you very much for being here.
I'm just brainstorming on my question, so I'll try to figure it out. For six months I've been thinking a lot about all the issues for veterans. Last week I think I started to understand something, and what you said today corresponds to this vision that came into my mind. You talked about stopping the circus, blowing it up, and starting from scratch, and then talking about the real issues.
What I've been seeing since the beginning is that there's the stakeholders group and there's the veterans. There are two things.
Also, in terms of what the ministry does, there are also two things, the financial benefits and the services. I think since the new charter of 2006, we are in a paradigm, which is to either create new benefits or increase existing benefits and allowances. That is good, and it had to be done, but it seems to me that this is kind of the circus, because even if it was done under the previous Conservative government—and I was wondering why, when we have all these new benefits, veterans still say we did nothing—I now see this new government following our path and just doing the easy stuff, which is to have new benefits and increase allowances.
I want to talk about the real issue, which might not be the real issue, but I'm trying to find out now.
Madam Murray, you talked about structural flaws in the ministry. I'm wondering if maybe it's not flaws but it's the structural culture of this ministry. I have a straightforward question, because veterans have been talking to me about this. Are you aware of non-official rules that the ministry is imposing on its case managers? I'll listen to you first, please, Madam Murray.
Collapse
View Alupa Clarke Profile
CPC (QC)
View Alupa Clarke Profile
2016-05-05 12:20
Expand
So if the caseworkers don't fill out the forms and they're not reviewing all the processes, what are they doing, actually? What are the caseworkers doing right now? Are there any other radical changes that you have in mind?
Collapse
View Alupa Clarke Profile
CPC (QC)
View Alupa Clarke Profile
2016-05-05 12:22
Expand
Thank you.
I'll be very quick now, because I have other things to mention.
Madame Fimrite, following this, I would appreciate it if you could send the committee a list of your radical changes. This is fundamental to us, and I want to know what changes you are talking about.
Mr. Cuppens and Mr. Kokkonen, on page 5, you say that Veterans Affairs Canada has totally pushed away its program evaluation directorate. Why is that so? It's completely ridiculous.
Collapse
View Alupa Clarke Profile
CPC (QC)
View Alupa Clarke Profile
2016-05-05 12:46
Expand
Ms. Laverdure, if I'm not mistaken, you spoke about the fact that the Service Canada service points are not all that adequate for—
Collapse
View Alupa Clarke Profile
CPC (QC)
View Alupa Clarke Profile
2016-05-05 12:46
Expand
I'll just ask the question generally, and one of the people here can answer.
When some of the offices were closed, there was a question about Service Canada being able to respond and provide services to the vets. My understanding is that one of the problems with this new situation was that in Service Canada offices, there were no specific agents who specialized in veterans' files.
If that was the case, since there are 600 or so Service Canada offices in Canada, if in some of them that deal with a lot of veterans there was an agent specialized in Veterans Affairs, would that be a good thing to have?
General, go ahead, please.
Collapse
Results: 1 - 10 of 10