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Add a filter on Hansard - 146
Hansard - 146
2012-09-17
Hoang Mai - 14:55
CPC (PE)
Hon. Gail Shea (Egmont)
2012-09-17 14:55 [p.10000]
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Mr. Speaker, in-person discussions between the agency and Canadians only account for about 2.5% of all the interactions that happen with Canadians.
More and more people are going on-line or accessing services on-line and are using the phone services. The way that Canadians file their taxes is changing, and we are changing to meet those needs.
Canadians can visit their local Service Canada location for assistance if they need to, and CRA will provide in-person meetings when issues cannot be resolved on the phone.
Monsieur le Président, les entretiens en personne ne représentent qu'environ 2,5 p. 100 de toutes les interactions qui ont lieu entre l'agence et les Canadiens.
De plus en plus de personnes se servent d'Internet, des services en ligne et des services téléphoniques. La façon dont les Canadiens soumettent leurs déclarations de revenus évolue et nous évoluons aussi afin de nous adapter à ces nouveaux besoins.
Les Canadiens peuvent se rendre au bureau de Service Canada le plus près pour obtenir de l'aide, et l'ARC offrira des rencontres en personne pour les problèmes ne pouvant se régler au téléphone.
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Budget cuts
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Hon. Dominic LeBlanc - 14:56
Add a filter on Hansard - 7
Hansard - 7
2011-06-13
Joyce Murray - 14:39
CPC (PE)
Hon. Gail Shea (Egmont)
2011-06-13 14:40 [p.272]
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Mr. Speaker, our government is committed to the fair and equitable tax treatment of all Canadians. An important example of this is our government's creation of the taxpayers bill of rights, along with the Office of the Taxpayers' Ombudsman.
Internal auditing does take place in order to keep the agency accountable and to ensure that services to Canadians continue to improve.
Monsieur le Président, le gouvernement est déterminé à traiter tous les Canadiens de façon juste et équitable. Un exemple important de cet engagement est la création de la Charte des droits du contribuable et du Bureau de l'ombudsman des contribuables.
On effectue des vérifications internes pour s'assurer que l'agence rend des comptes et qu'elle continue d'améliorer les services aux Canadiens.
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Accountability
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Yvon Godin - 14:40
Hoang Mai - 14:46
CPC (PE)
Hon. Gail Shea (Egmont)
2011-06-13 14:47 [p.273]
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Mr. Speaker, internal auditing is in place in order to keep the agency accountable and to ensure service to Canadians is constantly improving.
As a result of this internal audit, CRA has in place an action plan designed to continue to improve the ways Canadians can interact with CRA regarding their taxes and their benefits. Our government is committed to the fair and equitable tax treatment of all Canadians.
Monsieur le Président, des mesures de vérification interne sont mises en oeuvres pour que l'agence continue de rendre des comptes et pour veiller à l'amélioration constance de la prestation des services aux Canadiens.
À la suite de cette vérification interne, l'agence a mis sur pied un plan d'action visant à améliorer encore la façon dont les Canadiens peuvent interagir avec elle en ce qui concerne leurs impôts et leurs prestations. Le gouvernement est déterminé à traiter les dossiers fiscaux de tous les Canadiens avec justice et équité.
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Hoang Mai - 14:47
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