Thank you very much, Mr. Chair.
First of all, I would like to thank you for your presentation, Ms. Kletke.
The Bloc Québécois caucus really has no problem at all with Printing and Mailing Services. Although not everything is in place, we are rather impressed by the fact that, already, production times often better the standards. We are therefore very satisfied with the Printing and Mailing Services. We are very happy with the change in format that you are proposing for constituency mail. We think it is a much more user-friendly model.
Our only minor concerns relate to Canada Post services in the Upper North Shore area. The interface between the printing service, the post office and the delivery of mail to fellow citizens can mean five to seven weeks for mail delivery. We were wondering who we could talk to about this problem. Mail delivery is about the only problem we have, for example, in one area of the Manicouagan riding, where the post offices are further away.
As for the rest, sincerely, I think you are proactive. I like your professional service. Your whole team really cares about producing high quality publications. Unlike my colleague, we like to receive digital proofs that we have to approve. For us, it speeds up the processing and printing, and satisfies us.
I wanted to congratulate you on finding ways to get our publications out as quickly as possible, as always.
I do have one small suggestion for you, though. You said you would make short videos to educate MPs or their staff about the new operation. I would add a video that could demonstrate the difference between a constituency letter and a group letter. MPs have a hard time grasping the difference, the rules around these two publications and their different time frames, among other things.
We know that between a group mailing and a constituency mailing there can be less than 30 days, but this notion has not yet been absorbed. So you could take the opportunity to add that to your videos. For our part, as whips, we would direct our MPs and their staff to this short learning video so that they are familiar with the distinction between these two important parliamentary tools that are framed by different rules.