Thank you very much, Madam Chair.
My question is specifically for Mr. Kochhar. It relates to my colleague's question and follows up on a question I asked last time. This is the preamble to my question.
Mr. Kochhar, at the last meeting, you explained to us that, before sending their files back to the clients, IRCC officers contact them if documents are missing from the file. I was a little surprised by your answer. I myself have worked as an immigration lawyer, and in that context, on several occasions files have been returned to me because documents were missing. I would send the files back. Then they were sent back to me. Sometimes there were up to three or four trips back and forth. I thought maybe the directive had changed since I was elected and no longer work as an immigration lawyer.
However, as my colleague mentioned, your response on social media has also provoked reactions. Several lawyers mentioned that this was still the case and that files were systematically returned to them when documents were missing.
My question is this. At present, what is the directive with regard to missing documents in a file?