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Results: 1 - 10 of 10
View Diane Lebouthillier Profile
Lib. (QC)
Madam Chair, the Canada Revenue Agency is also intent on protecting the health and safety of its employees. We are currently working on a return-to-work plan with a continued emphasis, as I was saying, on the health and safety of employees.
It is very important to us to be able to provide quality services to the public.
View Diane Lebouthillier Profile
Lib. (QC)
Madam Chair, I would like to point out to my colleague that 94% of our employees are working from home.
I tip my hat to the employees of the Canada Revenue Agency who have been able to respond to Canadians. Canadians have been able to receive the CERB and the CESB.
Among these 94% of employees working for Canadians, 60% are women. Looking at everything that happened from one end of the country to the other, when everything was closed in terms of child care, I can only congratulate the employees of the Canada Revenue Agency on their excellent work.
View Diane Lebouthillier Profile
Lib. (QC)
Madam Speaker, our government is introducing measures to help ensure the long-term financial security and independence of people with disabilities. In 2017, our government reinstated the disability advisory committee, which was dismantled by the Harper Conservatives in 2006. We thank the members of the committee for working hard to make recommendations to the Canada Revenue Agency concerning better support for people with disabilities. Our government is working on implementing most of the recommendations. The report released last spring will inform our future discussions.
View Diane Lebouthillier Profile
Lib. (QC)
Mr. Speaker, the CRA certainly is not overlooking the 1.7 million Canadians who choose to file paper tax returns.
Since 2018, the CRA has mailed out tax packages directly to those who filed paper returns the previous year. Anyone who has not received a tax package can call the dedicated telephone line and order one, and the package can also be downloaded or ordered on the CRA's website.
There is no need to make a mountain out of a molehill.
View Diane Lebouthillier Profile
Lib. (QC)
Mr. Speaker, I would like to remind my colleagues opposite that they were the ones who cut the information packages that Canada Post was supposed to deliver to all clients across the country. Since 2018, we have sent 1.7 million tax packages to rural residents, seniors and individuals who file their tax return on paper.
View Diane Lebouthillier Profile
Lib. (QC)
Mr. Speaker, I thank my colleague from Saint-Léonard—Saint-Michel.
Our government is constantly looking for ways to improve CRA's services. This year, there are several new features on tap for Canadians, including Charlie the Chatbot to handle questions and answers online. Canadians can now create a PIN to identify themselves when calling the CRA. Filing a tax return has never been easier, faster or more secure. I cannot encourage Canadians enough to file their tax return because without a tax return, there are no benefits.
View Diane Lebouthillier Profile
Lib. (QC)
Mr. Speaker, let me reassure my colleague. There will be no single tax return.
Our government will continue to require federal tax returns in order to protect jobs in Quebec's regions and respond to francophones across Canada.
That is why we will continue working very hard with Revenu Québec, an important partner.
View Diane Lebouthillier Profile
Lib. (QC)
Mr. Speaker, I thank the Canadian Federation of Independent Business for its work.
The CRA will take the federation's comments into account to improve services at the call centres. The CRA is also committed to working with the CFIB to better serve businesses across the country. We have taken measures to better serve Canadians. Improvement in connecting to an agent was highlighted in the CFIB's analysis. Thanks to our investments in procuring new technology and new tools to improve services, our government is convinced that Canadians will continue to see improvements that will help us meet their expectations.
View Diane Lebouthillier Profile
Lib. (QC)
Mr. Speaker, the Canada Revenue Agency employs nearly 6,000 people across Quebec and is an important economic driver in Quebec's regions.
Whether we are talking about Rimouski, Abitibi, Shawinigan or Jonquière, we have always been very clear: We will never put those jobs at risk. That said, we continue to work with Revenu Québec to make it easier for Quebeckers to file their tax returns. Our government is constantly improving the services provided by the Canada Revenue Agency in order to make a real difference in the lives of Quebeckers.
View Diane Lebouthillier Profile
Lib. (QC)
Mr. Speaker, the CRA employs over 6,000 people across Quebec and is a major economic driver in cities like Shawinigan and Jonquière. Unlike the Conservatives and the Bloc Québécois, we have no intention of putting those jobs at risk.
That being said, we are always open to working with Revenu Québec to make tax filing easier for Quebeckers. Though it comes as no surprise to me, the Conservatives and the Bloc Québécois should be ashamed of proposing policies that could jeopardize the livelihoods of people in the regions.
Results: 1 - 10 of 10

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