My question is for you once again, Mr. Hannah.
In your document you present figures that indicate that thanks to the Internet and online services, Canadians have more access than ever to banking services. However, while travelling throughout Canada in the course of these 22 public consultation meetings we have held, our committee has observed that Canadians have trouble accessing the Internet because they live in very rural regions, or very remote areas in the North. Also, some bank branches are closing.
I think it would be good to know what you are saying to those Canadians. Personally, I hate cell phones, even though you saw me using one. In fact, I don't have a choice. I do prefer going to my bank in Beauport, where I live, to do my transactions. I function in a somewhat archaic way. I am conservative, after all.
As a representative of the Canadian Bankers Association, what do you have to say to these Canadians, whether they are seniors or people who live in rural areas, who have indicated that they have less access to banking services than they used to?