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Add a filter on Hansard - 88
Hansard - 88
2021-04-26
Hon. Pablo Rodriguez - 14:55
CPC (QC)
Richard Lehoux (Beauce)
2021-04-26 14:55 [p.6162]
...More
Mr. Speaker, Lucie Vachon, a tax preparer from Saint-Gédéon, reached out to me on April 19 and 23, 2021, regarding how impossible it is to speak with a Canada Revenue Agency employee. She is coming up against interminable delays, full voice mailboxes and dropped phone calls. This was already a problem last year, but it has gotten worse.
Tax returns are sometimes sent without obtaining any information for the client, which will result in subsequent adjustments, and therefore an additional workload. What does the minister have to say to my constituent and others in the same situation?
...Less
Call centres
Canada Revenue Agency
Oral questions
Service standards
Lib. (QC)
Hon. Diane Lebouthillier (Gaspésie—Les Îles-de-la-Madeleine)
2021-04-26 14:56 [p.6162]
...More
Mr. Speaker, the Canada Revenue Agency appreciates all the work its call centre employees have done over the past year. Call volumes are up 83% since 2020 and show no sign of slowing as we head into next tax season.
Hiring an external firm to help manage call volumes during tax season is a temporary measure that will ensure quality service for Canadians. The agency is in the process of hiring more call centre employees in addition to introducing other client service measures.
...Less
Call centres
Canada Revenue Agency
Oral questions
Service standards
Tako Van Popta - 14:56
Add a filter on Hansard - 28
Hansard - 28
2020-11-06
Hon. Patty Hajdu - 11:59
CPC (BC)
Kenny Chiu (Steveston—Richmond East)
2020-11-06 11:59 [p.1847]
...More
Mr. Speaker, many recent graduates applying for student loan repayment are having difficulty receiving answers to their inquiries. When the phone lines are not dead or busy, they are placed on hold for an inordinate amount of time. The government had months of payment suspension to prepare, but apparently it did nothing. This once again proves that the government's commitments for helping our youth and Canadians in general are mere empty platitudes and lip service.
What specifically is being done to help our recent graduates, and will the government commit to rectifying their situations immediately?
...Less
Call centres
Canada Student Grants and Loans
Grants and loans for students
Oral questions
Repayment Assistance Plan
Service standards
Lib. (BC)
Hon. Carla Qualtrough (Delta)
2020-11-06 12:00 [p.1847]
...More
Mr. Speaker, I can assure the hon. member and everyone in the House that we are working very hard to get every student's questions answered. Yes, Canada student loan payments resumed this past week, but we are really emphasizing to students that they have access to the repayment assistance plan, if they are still struggling. We are working hard to get this information out to students. Of course, this was part of our broader $8-billion package to help students and our ongoing commitment in the Speech from the Throne to invest in student jobs and student support.
Yesterday I met with student associations in Canada. I am listening. We are there for them and we have their backs.
...Less
Call centres
Canada Student Grants and Loans
Grants and loans for students
Oral questions
Repayment Assistance Plan
Service standards
Dan Mazier - 12:01
Add a filter on Hansard - 16
Hansard - 16
2020-10-21
Bruce Stanton - 18:04
NDP (ON)
Brian Masse (Windsor West)
2020-10-21 18:04 [p.1049]
...More
Mr. Speaker, I thank the member for Calgary Nose Hill for her intervention.
I am pleased that the member is supporting the bill to get to committee. Where does she think that could be an advantage to resolve some of these complex problems?
As a PSW, I can tell the member that a person's quality of care can often be affected by their income. What does the member think about that?
What should the Canada Health Act do regarding that? A person's income can affect how many service hours they get as an individual, which affects quality of life and the decisions they make beyond that.
...Less
C-7, An Act to amend the Criminal Code ( ...
Government bills
Health care system
Medical assistance in dying
Second reading
Service standards
CPC (AB)
Hon. Michelle Rempel Garner (Calgary Nose Hill)
2020-10-21 18:04 [p.1049]
...More
Mr. Speaker, my colleague, as always, makes an excellent point. This is exactly what I am getting at.
As we are considering this bill, we should also be considering reviewing situations such as the member just raised: national legislation and a framework around palliative care, home care, etc. I believe that all these issues influence someone's decision on how to proceed. For people who are living in poverty, with no hope of employment, in isolation and without access to home care, their sense of suffering might be different than if those supports were in place.
The bottom line is that we have to act to give people agency to end their lives with dignity, but we also have to act to give people agency to live their lives with dignity. I hope the committee study, as well as the parliamentary review of the previous legislation, would aim to resolve that.
...Less
C-7, An Act to amend the Criminal Code ( ...
Government bills
Health care system
Medical assistance in dying
Second reading
Service standards
Élisabeth Brière - 18:06
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