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2021-06-11 [p.1085]
Q-649 — Mr. Baldinelli (Niagara Falls) — With regard to the government's decision to require airline travellers arriving from outside of Canada to quarantine at a designated airport hotel: (a) how many travellers refused to stay in a government approved quarantine hotel; (b) how many fines or tickets were issued by the Public Health Agency of Canada related to the refusals in (a); and (c) what is the breakdown of (a) and (b) by airport of entry? — Sessional Paper No. 8555-432-649.
2021-05-05 [p.898]
Q-560 — Mr. Kurek (Battle River—Crowfoot) — With regard to the government’s quarantine requirement for travellers arriving by air, broken down by point of entry (i.e. airport where the traveller arrived in Canada): (a) how many travellers have been (i) arrested, (ii) charged in relation to violations of the Quarantine Act; and (b) how many individuals have been charged with a Criminal Code offence related to an incident at a quarantine facility, broken down by type of offence? — Sessional Paper No. 8555-432-560.
2021-03-22 [p.665]
Q-388 — Ms. Harder (Lethbridge) — With regard to the government’s decision to require airline travellers arriving from outside of Canada to quarantine at a designated airport hotel: (a) what specific evidence or facts did the government use as a basis for the decision; (b) what is the detailed breakdown of how the more than $2,000 collected from each traveller is spent, including what amounts went for (i) transportation to the hotel, (ii) security, (iii) the hotel room rate, (iv) testing, (v) other type of expenditure, broken down by type; (c) is the government operating on a strictly cost-recovery basis or will the government be making a profit from the funds collected from the travellers; (d) how were the hotels chosen; (e) is the government paying a premium for the hotels over the regular government room rate and, if so, why; (f) were the hotels chosen through an open tender process or were they sole-sourced contracts; (g) if the contracts were solesourced, what specific measures were taken to ensure that the contracts were awarded fairly and without political bias; and (h) what are the details of each contract with the hotels, including (i) the name of hotel, (ii) the location, (iii) the amount of the contract, (iv) the contract start and end date, (v) the number of rooms provided? — Sessional Paper No. 8555-432-388.
2021-01-25 [p.449]
Q-306 — Mr. Bachrach (Skeena—Bulkley Valley) — With regard to the Canadian Transportation Agency (CTA), since March 2020: (a) how many air passenger complaints have been received, broken down by the subject matter of the complaint; (b) of the complaints received in (a), how many have been resolved, broken down by (i) facilitation process, (ii) mediation process, (iii) adjudication; (c) how many air passenger complaints were dismissed, withdrawn or declined, broken down by (i) subject matter of the complaint, (ii) mediation process, (iii) adjudication; (d) for each complaint in (a), how many cases were resolved through a settlement; (e) how many full-time equivalent agency case officers are assigned to deal with air travel complaints, broken down by agency case officers dealing with the (i) facilitation process, (ii) mediation process, (iii) adjudication; (f) what is the average number of air travel complaints handled by an agency case officer, broken down by agency case officers dealing with the (i) facilitation process, (ii) mediation process, (iii) adjudication; (g) what is the number of air travel complaints received but not yet handled by an agency case officer, broken down by agency case officers dealing with the (i) facilitation process, (ii) mediation process, (iii) adjudication; (h) in how many cases were passengers told by CTA facilitators that they were not entitled to compensation, broken down by rejection category; (i) among the cases in (h), what was the reason for the CTA facilitators not to refer the passengers and the airlines to the Montréal Convention that is incorporated in the international tariff (terms and conditions) of the airlines; (j) how does the CTA define a "resolved" complaint for the purposes of reporting it in its statistics; (k) when a complainant chooses not to pursue a complaint, does it count as "resolved"; (l) how many business days on average does it effectively take from the filing of a complaint to an officer to be assigned to the case, broken down by the (i) facilitation process, (ii) mediation process, (iii) adjudication; (m) how many business days on average does it effectively take from the filing of a complaint to reaching a settlement, broken down by the (i) facilitation process, (ii) mediation process, (iii) adjudication; and (n) for complaints in (a), what is the percentage of complaints that were not resolved in accordance with the service standards? — Sessional Paper No. 8555-432-306.
2020-05-25 [p.450]
Q-421 — Mr. Bachrach (Skeena—Bulkley Valley) — With regard to the Canadian Transportation Agency (CTA), since July 15, 2018: (a) how many air passenger complaints have been received, broken down by the subject matter of the complaint; (b) of the complaints received in (a), how many have been resolved, broken down by (i) facilitation process, (ii) mediation process, (iii) adjudication; (c) how many air passenger complaints were dismissed, withdrawn and declined, broken down by (i) subject matter of the complaint, (ii) mediation process, (iii) adjudication; (d) for each complaint in (a), how many cases were resolved by a settlement; (e) how many full-time equivalent agency case officers are assigned to deal with air travel complaints, broken down by agency case officers dealing with (i) the facilitation process, (ii) the mediation process, (iii) adjudication; (f) what is the average number of air travel complaints handled by an agency case officer, broken down by agency case officers dealing with (i) the facilitation process, (ii) the mediation process, (iii) adjudication; (g) what is the number of air travel complaints received but not yet handled by an agency case officer, broken down by agency case officers dealing with (i) the facilitation process, (ii) the mediation process, (iii) adjudication; (h) in how many cases were passengers told by CTA facilitators that they were not entitled to compensation, broken down by rejection category; (i) among cases in (h), what was the reason for CTA facilitators not to refer the passengers and the airlines to the Montreal Convention that is incorporated in the international tariff (terms and conditions) of the airlines; (j) how does the CTA define a "resolved" complaint for the purposes of reporting it in its statistics; (k) when a complainant chooses not to pursue a complaint, does it count as "resolved"; (l) how many business days on average does it effectively take from the filing of a complaint to an officer to be assigned to the case, broken down by (i) facilitation process, (ii) mediation process, (iii) adjudication; (m) how many business days on average does it effectively take from the filing of a complaint to reaching a settlement, broken down by (i) facilitation process, (ii) mediation process, (iii) adjudication; and (n) for complaints in (a), what is the percentage of complaints that were not resolved in accordance with the service standards? — Sessional Paper No. 8555-431-421.
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