Journals
Consult the user guide
For assistance, please contact us
Consult the user guide
For assistance, please contact us
Add search criteria
Results: 1 - 18 of 18
2021-06-16 [p.1126]
Q-708 — Mr. Hallan (Calgary Forest Lawn) — With regard to Immigration, Refugees, and Citizenship Canada (IRCC) offices: (a) what lines of business are processed at each case processing centre (CPC), the centralized intake office (CIO), and the Operations Support Centre (OSC); (b) what lines of business in (a) are not currently being processed at each CPC, the CIO, and the OSC; (c) how many applications have been (i) submitted, (ii) approved, (iii) refused, (iv) processed for each line of business, at each CPC, the CIO, and the OSC since January 1, 2020, broken down by month; (d) what is the current processing times and service standard processing times for each line of business at each CPC, the CIO, the OSC; (e) what is the operating status of each IRCC in-person office in Canada; (f) what services are provided at each IRCC in-person office in Canada; (g) what services in (f) are currently (i) available, (ii) unavailable, (iii) offered at limited capacity, at each IRCC in-person office in Canada; (h) what lines of business are processed at each IRCC visa office located in Canadian embassies, high commissions, and consulates; (i) how many applications have been (i) submitted, (ii) approved, (iii) refused, (iv) processed, for each line of business processed at each IRCC visa office in (h) since January 1, 2020, broken down by month; and (j) what is the current processing times and standard processing times for each line of business processed at each IRCC visa office in (h)? — Sessional Paper No. 8555-432-708.
2021-05-05 [p.898]
Q-558 — Mr. Mazier (Dauphin—Swan River—Neepawa) — With regard to the Canada Revenue Agency (CRA), since January 2020, broken down by month: (a) how many phone calls did the CRA receive from the general public; (b) what was the average wait time for an individual who contacted the CRA by phone before first making a direct contact with an employee; (c) what was the average wait or hold time after first being directly connected with an employee; (d) what was the average duration of total call time, including the time waiting or on hold, for an individual who contacted the CRA by phone; and (e) how many documented server, website, portal or system errors occurred on the CRA website? — Sessional Paper No. 8555-432-558.
2021-04-26 [p.825]
Q-505 — Mr. Blaikie (Elmwood—Transcona) — With regard to call centres across the government, from fiscal year 2019-20 to date, broken down by fiscal year, department and call centre: (a) what is the rate of inaccurate information provided by call agents; (b) what is the annual funding allocated; (c) how many full-time call agents have been assigned; (d) how many calls could not be directed to a call agent; (e) what is the wait time target set; (f) what is the actual performance against the wait time target; (g) what is the average wait time to speak to a call agent; (h) what is the established call volume threshold above which callers are directed to the automated system; and (i) what is the method used to test the accuracy of responses given by call agents to callers? — Sessional Paper No. 8555-432-505.
2021-04-26 [p.826]
Q-508 — Mr. Mazier (Dauphin—Swan River—Neepawa) — With regard to Service Canada, since January 2020, and broken down by month: (a) how many calls did Service Canada receive from the general public via phone; (b) what was the average wait time for an individual who contacted Service Canada via phone before first making contact with a live employee; (c) what was the average wait or on hold time after first being connected with a live employee; (d) what was the average duration of total call time, including all waiting times, for an individual who contacted Service Canada via phone; and (e) how many documented server, website, portal or system errors occurred on the Service Canada website? — Sessional Paper No. 8555-432-508.
2021-04-26 [p.828]
Q-517 — Mr. Epp (Chatham-Kent—Leamington) — With regard to the Canada Revenue Agency (CRA), since January 1, 2019: (a) what was the call volume, broken down by month and by type of caller (personal, business, professional accountant, etc.); and (b) what was the (i) average, (ii) median length of time callers spent on hold or waiting to talk to the CRA, broken down by month and type of caller? — Sessional Paper No. 8555-432-517.
2021-04-12 [p.743]
Q-431 — Mr. Lawrence (Northumberland—Peterborough South) — With regard to online accounts being locked out by the Canada Revenue Agency after individuals’ information was obtained or accessed by unauthorized individuals outside of the organization since January 1, 2021: (a) how many online accounts were locked; (b) during what time periods were the accounts locked; (c) if the accounts are still locked, when will they be unlocked; (d) what specific measures were taken to notify the individuals whose accounts were locked; (e) what type of information was obtained by the unauthorized individuals that led to accounts being locked; and (f) who are the unauthorized individuals that accessed the information and where are these unauthorized individuals located? — Sessional Paper No. 8555-432-431.
2021-04-12 [p.745]
Q-436 — Mr. Viersen (Peace River—Westlock) — With regard to the Canada Revenue Agency hiring private firms to assist with the 2021 tax season: (a) what is the total value of all contracts signed; (b) what are the details of each contract, including the (i) vendor, (ii) amount, (iii) start and end date of the contract, (iv) description of goods or services provided; (c) what measures are in place to ensure that any information shared with these private firms is safeguarded and not subject to potential privacy breaches; and (d) for each contract in (b), did the government consider using existing government resources, including those in other departments or agencies, and, if so, why did the government decide to outsource instead of using government resources? — Sessional Paper No. 8555-432-436.
2021-01-25 [p.447]
Q-300 — Mr. Julian (New Westminster—Burnaby) — With regard to the temporary suspension of some programs and services of the Canada Revenue Agency, since the month of March 2020: (a) what is the name of each suspended program and service; and (b) for each program and service in (a), what is the (i) suspension date and resumption date, (ii) what are the reasons for the suspension? — Sessional Paper No. 8555-432-300.
2020-11-16 [p.246]
Q-9 — Mrs. Wagantall (Yorkton—Melville) — With regard to the use of security notifications, also known as security (staff safety) threat flags, applied to users of Veterans Affairs Canada’s (VAC) Client Service Delivery Network (CSDN) from November 4, 2015, to present: (a) how many security threat flags existed at the beginning of the time frame; (b) how many new security threat flags have been added during this time frame; (c) how many security threat flags have been removed during the time frame; (d) what is the total number of VAC clients who are currently subject to a security threat flag; (e) of the new security threat flags added since November 4, 2015, how many users of VAC’s CSDN were informed of a security threat flag placed on their file, and of these, how many users of VAC’s CSDN were provided with an explanation as to why a security threat flag was placed on their file; (f) what directives exist within VAC on permissible reasons for a security threat flag to be placed on the file of a CSDN user; (g) what directives exist within VAC pertaining to specific services that can be denied to a CSDN user with a security threat flag placed on their file; and (h) how many veterans have been subject to (i) denied, (ii) delayed, VAC services or financial aid as a result of a security threat flag being placed on their file during this time frame? — Sessional Paper No. 8555-432-9.
2020-11-16 [p.246]
Q-10 — Mr. Saroya (Markham—Unionville) — With regard to government programs and services temporarily suspended, delayed or shut down during the COVID-19 pandemic: (a) what is the complete list of programs and services impacted, broken down by department or agency; (b) how was each program or service in (a) impacted; and (c) what are the start and end dates for each of these changes? — Sessional Paper No. 8555-432-10.
2020-11-16 [p.263]
Q-70 — Mr. Johns (Courtenay—Alberni) — With regard to the motion respecting the business of supply on service standards for Canada's veterans adopted by the House on November 6, 2018: (a) what was the amount and percentage of all lapsed spending in the Department of Veterans Affairs Canada (VAC), broken down by year from 2013-14 to the current fiscal year; (b) what steps has the government taken since then to automatically carry forward all unused annual expenditures of the VAC to the next fiscal year; and (c) is the carry forward in (b) for the sole purpose of improving services to Canada's veterans until the department meets or exceeds the 24 service standards it has set? — Sessional Paper No. 8555-432-70.
2020-05-25 [p.442]
Q-391 — Mr. Poilievre (Carleton) — With regard to forms used by the government, broken down by year for the last 10 years: (a) how many forms does the government use; (b) to how many pages do the forms add up; (c) how many person-hours a year do Canadians spend filling out forms for the government; and (d) how many person-hours do government employees spend processing forms filled out by Canadians? — Sessional Paper No. 8555-431-391.
2020-05-25 [p.442]
Q-392 — Mr. Green (Hamilton Centre) — With regard to the call centres of the Canada Revenue Agency (CRA), for the fiscal years 2017-18 and 2018-19, broken down by business and by individual: (a) what is the number of calls received by the CRA; (b) what is the number of calls that were neither answered by an agent nor transferred to the automated self-service system; (c) what is the number of calls received by the automated self-service system; (d) what is the number of calls answered by an agent; (e) what is the number of calls not answered, broken down by (i) the number of callers who did not choose to use self-service through the automated service, (ii) the number of callers who got a busy signal; (f) what is the average time spent waiting to speak to an agent; (g) what is the change in the number of agents, broken down by (i) month, (ii) call centre; (h) what is the error rate for call centre agents, broken down by (i) National Quality and Accuracy Learning Program, (ii) Audit, Evaluation and Risk Branch; and (i) what is the number of call centres that have completed the transition to the new telephony platform as part of the Government of Canada Contact Centre Transformation Initiative? — Sessional Paper No. 8555-431-392.
2020-05-25 [p.444]
Q-400 — Mr. Uppal (Edmonton Mill Woods) — With regard to the government preparations in relation to the coronavirus (COVID-19): (a) what specific procedures are in place at each department and agency to ensure the continuity of government operations and that government services remain available during a pandemic; (b) what specific procedures are in place to ensure the safety and protection of government employees during a pandemic, including any procedures aimed at preventing employees from being exposed to coronavirus; and (c) what is the government’s remuneration, leave or benefit policy for (i) full-time employees, (ii) part-time employees, (iii) casual employees, who are required to be quarantined or otherwise away from the workplace as a result of coronavirus? — Sessional Paper No. 8555-431-400.
2020-04-20 [p.399]
Q-370 — Mr. Blaikie (Elmwood—Transcona) — With regard to call centres across the government, broken down by fiscal year from 2011-12 to 2018-19, by department and by call centre: (a) what is the rate of inaccurate information provided by call agents; (b) what is the annual funding allocated; (c) how many full-time call agents have been allocated; (d) how many calls couId not be directed to a call agent; (e) what is the wait time target set; (f) what is the actual performance against the wait time target; (g) what is the average wait time to speak to a call agent; (h) what is the established call volume threshold above which callers are referred to the automated system; and (i) what is the method used to test the accuracy of responses given by call agents to callers? — Sessional Paper No. 8555-431-370.
2020-04-11 [p.365]
Q-340 — Ms. Gazan (Winnipeg Centre) — With regard to the Employment Insurance, Canada Pension Plan and Old Age Security program call centers, broken down by fiscal year and by call center for each fiscal year between 2011-12 and 2018-19: (a) what is the annual allocated funding; (b) how many full-time call agents have been allocated; (c) how many calls could not be routed to a call agent; (d) what is the speed target set by the department; (e) what is the actual performance against the speed target; (f) what is the average waiting time before speaking to an agent; (g) what is the call volume threshold established by the department beyond which callers are diverted to the automated system; (h) what is the error rate of the information transmitted by the call agents to the callers; and (i) what is the method used by the department to assess the error rate of the information transmitted by the call agents to the callers? — Sessional Paper No. 8555-431-340.
2020-01-27 [p.82]
Q-47 — Mr. Morantz (Charleswood—St. James—Assiniboia—Headingley) — With regard to Section 2.33 of the Fall 2017 Report of the Auditor General of Canada which states in reference to the Canada Revenue Agency (CRA) that “They gave us wrong information almost 30 per cent of the time”: (a) what specific action has CRA taken since the publication of the report to stop the dissemination or wrong information; and (b) what are the latest available statistics regarding how often CRA disseminates wrong information? — Sessional Paper No. 8555-431-47.
2020-01-27 [p.106]
Q-211 — Mr. Morantz (Charleswood—St. James—Assiniboia—Headingley) — With regard to the Canada Revenue Agency (CRA): (a) what are all of the current 1-800 telephone numbers that Canadians can use to call the CRA; (b) for each 1-800 telephone number, which taxpayers are intended to use each telephone number and which specific services are available; (c) broken down by month, since January 1, 2018, how many telephone calls have been received by each telephone number; and (d) broken down by month, since January 2018, what was the average wait time or time on hold for callers to each telephone number? — Sessional Paper No. 8555-431-211.
Results: 1 - 18 of 18

Export As: XML CSV RSS

For more data options, please see Open Data