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2021-04-26 [p.828]
Q-517 — Mr. Epp (Chatham-Kent—Leamington) — With regard to the Canada Revenue Agency (CRA), since January 1, 2019: (a) what was the call volume, broken down by month and by type of caller (personal, business, professional accountant, etc.); and (b) what was the (i) average, (ii) median length of time callers spent on hold or waiting to talk to the CRA, broken down by month and type of caller? — Sessional Paper No. 8555-432-517.
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