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2021-04-26 [p.826]
Q-508 — Mr. Mazier (Dauphin—Swan River—Neepawa) — With regard to Service Canada, since January 2020, and broken down by month: (a) how many calls did Service Canada receive from the general public via phone; (b) what was the average wait time for an individual who contacted Service Canada via phone before first making contact with a live employee; (c) what was the average wait or on hold time after first being connected with a live employee; (d) what was the average duration of total call time, including all waiting times, for an individual who contacted Service Canada via phone; and (e) how many documented server, website, portal or system errors occurred on the Service Canada website? — Sessional Paper No. 8555-432-508.
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