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Results: 46 - 60 of 140
View Diane Lebouthillier Profile
Lib. (QC)
Mr. Speaker, the protection of Canadians' privacy is a priority for the Canada Revenue Agency. Those affected will receive a notice from the CRA indicating that they need to reset their username and password in the My CRA Account section. The CRA took this proactive measure for security reasons.
I want to be clear. The CRA's systems were not breached.
View Rachael Harder Profile
CPC (AB)
View Rachael Harder Profile
2021-03-22 15:05 [p.5043]
Mr. Speaker, the government can only work effectively if it has the trust of Canadians. That trust, however, is eroding.
To access benefits, Canadians have to provide their personal information online. However, according to cybersecurity experts, the government is not doing an adequate job protecting that information. The CRA has now closed own 800,000 accounts because hackers are gaining access.
My question is simple. What is the government doing to beef up security measures to make sure bad actors are not accessing Canadians' personal information and using it against them?
View Diane Lebouthillier Profile
Lib. (QC)
Mr. Speaker, cleary my colleague reads only the headlines and not the articles.
The protection of taxpayers' information is a priority for our government. For that reason, the Canada Revenue Agency has revoked user names and passwords in order to prevent identity theft. The agency acted before the data was compromised.
I would like to thank CRA employees for their excellent preventative work and invite my colleague to become better informed and read newspaper articles in their entirety before spreading information that is wrong. Her constituents deserve better.
View Raquel Dancho Profile
CPC (MB)
Madam Speaker, I will mention on the record some of the people who are being impacted by this. I believe it is very relevant to Bill C-24 because this is the CRB-EI bill and yet there is a CRB-EI technology issue that is preventing thousands of Canadians from getting the support they desperately need and have been promised by the Liberal Government.
Laura has a sick 13-year-old daughter at home and is unable to claim the Canada recovery caregiver benefit because of this open EI claim issue. Jennifer, a young mother from the Windsor-Essex area, was forced to rely on credit cards because she kept getting bounced between departments. We hear this a lot. There are people being kicked around, being told that the government cannot deal with it and that they should call another person, and they call that person and are told to call another person.
Adam and Michelle, a Winnipeg couple with a newborn baby, have been calling CRA in shifts. We know, at tax time, calling CRA is an absolute nightmare. Right now, it is a nightmare times 1,000. People are calling, getting put on hold for four, five, six hours and getting disconnected passed around to other people. People are sort of kicking the can down the road and being told that some other bureaucrat will deal with it. I find it absolutely unacceptable that people are waiting for this money they have been promised. They need it. They have been laid off through no fault of their own and yet they cannot get through to the CRA.
There is nowhere physically that they can go. Service Canada has been closed for a year. There is nowhere they can go to ask someone to please help them. They cannot get through to a real person who can give them answers, and there is just really no fix for this. The minister has committed to fixing it, but there is no deadline for when that is going to happen and these people have been left with no option.
The last thing I will say about this is that there is a further complication. There is MyCRA account, which I have been locked out of as well, but over 100,000 Canadians' MyCRA accounts have been hacked, and so they have been locked out of them too. Apparently the CRA is telling people to go online and deal with it, but then 100,000 people have been locked out of their CRA accounts. I guess there are cybersecurity issues in this country and over 100,000 people's tax accounts have been hacked. That very serious problem is further impacting progress and payments for these thousands of Canadian families. I wanted to address this issue yet again and urge the Liberal government to do whatever it needs to do to fix this problem.
I would like to talk about what is not in this bill but should have been, or at least should have been part of the Liberal talking points, and that is how we get out of this. How do we get three million people currently relying on benefits off the benefits and back into the workforce? I do not know. I have yet to hear a plan, and that is of particular concern to me and I know opposition parties, in particular, the Conservatives. Now that it has been a year, we are raising the alarm. Where is the jobs plan on this?
The numbers are really astounding. We have spent unbelievable amounts of money. There are 3.17 million Canadians on some form of temporary COVID-19 assistance, and we know that over 831,000 people were on the CRB during the period of February 14 to 27. There are almost 1.8 million unique applicants for the CRB and $12 billion has been spent to date, which is double what was originally planned by this date, according to the parliamentary budget office. There are currently over 2.3 million beneficiaries of EI, with $20.21 billion being spent on them since September 21. These numbers are so huge, I cannot quite wrap my head around them, and more is being announced. As I have said today, we are to spend about $12.1 billion as a result of this bill. Based on the track record over the last year of cost overruns, it is going to be significantly more than that.
I firmly believe that Canadians do not want to be sitting at home on employment insurance or the like. I do believe people want the integrity and honour of having a job. I do not think Canadians want to be sitting at home. From what I hear from my constituents, people are going a bit crazy at home, because they are stuck there with no jobs and the kids are out of school. It is absolutely unbelievable the stress that young parents in particular are under right now. I could get into that and go on, honestly, for days about the horror stories I have heard of the stress this is causing Canadians and my constituents.
The minister said yesterday at the HUMA committee that she did not want to come back to renew these supports via legislation despite rapid collaboration at committee. She made that commitment, in saying that she did not want to have to come back to fix some problem with this straightforward piece of legislation. I hope she is right. I hope we did not miss something and in a month from now to have to come back at lightning speed to fix this again, but we very well may.
The problem is that in Bill C-24 there is essentially a sunset clause of September 25. That is when these CRB-EI benefits will come to a close. That is about six or seven months away, so I think we can all hope and pray that people will not need these supports then and that there will be jobs coming back. As I mentioned in my speech on Monday, September 25 kind of coincides with when the Liberal government has reportedly promised that every Canadian will be vaccinated who wants to be. I guess we could infer that if everyone is vaccinated, we could get the economy back to normal and jobs could come flowing back, but the Liberal government has not actually made that a definitive promise, that when everyone is vaccinated the economy can open up as normal and we can go back to normal. I do not know why it has not given us some sort of measures—
View Sébastien Lemire Profile
BQ (QC)
Madam Speaker, thousands of people discovered they were victims of CERB fraud and would have to pay income tax. Then the CRA investigated and decided, based on its findings, that the victims will not have to pay that income tax.
The problem is that the investigations are taking forever. The deadline for filing tax returns is coming up soon, but the CRA is telling victims to pay and be reimbursed later.
This fraud is the government's fault. It chose not to check CERB claimants' identity. Can it show a little respect and leave the victims in peace during the investigations?
View Francesco Sorbara Profile
Lib. (ON)
Madam Speaker, the CRA is very serious about protecting taxpayers' information. It has put in place robust safeguards to identify fraudulent emergency and economic recovery benefit claims. Canadians who receive a T4A for CERB payments they did not claim should contact the CRA as soon as possible. Victims of fraud will not be held responsible for any money paid out and—
View Sébastien Lemire Profile
BQ (QC)
Madam Speaker, the parliamentary secretary is obviously not calling on the Canada Revenue Agency to support these victims of fraud. It is taking a tremendous amount of time.
Victims of CERB fraud should not have to pay taxes on money they never asked for and never received, even if Ottawa is promising to reimburse them. People have seen how the government did with the Phoenix pay system. They have no idea how many months, years or even decades it will take for them to get their money back.
The government is the one that decided not to check CERB claimants' identity so that it could get the money out to people quickly. That was the government's choice, and the government needs to take complete responsibility for it.
Will the government leave fraud victims in peace until the investigation is complete?
View Francesco Sorbara Profile
Lib. (ON)
Madam Speaker, I will repeat these lines in English, just so I am clear. The Canadian Revenue Agency takes the protection of taxpayer information very seriously. We have put in place robust safeguards to identify fraudulent emergency and recovery claims. We will work with the victims of fraud and they will not be held responsible for any money paid out to scammers using their identity.
View Blaine Calkins Profile
CPC (AB)
View Blaine Calkins Profile
2021-02-26 12:03 [p.4613]
Madam Speaker, tax time can be stressful, especially after a year like 2020. Residents in my riding have been calling my office because of a dramatic decline in service by the CRA. Getting to speak to an agent about their locked-out CRA account is taking at least a three-hour time period. It takes hours on the phone simply to change their address, and that is if they are lucky enough not to get disconnected while they wait. Simple reassessments are dragging on for months, putting people's homes, savings and benefits at risk.
Why are Canadians not able to speak with the CRA? Why will the minister not address this staggering failure?
View Francesco Sorbara Profile
Lib. (ON)
Madam Speaker, we know this tax-filing season is one like no other. The CRA's call centres have seen an 83% increase in traffic since 2019 due to the COVID programs the CRA is administering.
In October, our government announced an investment of $99 million in these call centres. The funding will help allow the CRA to improve services by hiring 2,000 more employees, onboarding a third party call centre, extending the hours of operation and implementing an automated callback service.
I want to thank our call centre employees from coast to coast to coast, who have been working tirelessly to provide information to Canadians throughout this pandemic and in this current tax-filing season.
View Marie-Hélène Gaudreau Profile
BQ (QC)
Mr. Speaker, thousands of people receive their T4 slip and then realize that fraudsters have claimed the CERB using their name. The government does nothing.
People spend hours on the phone to no avail. It is easier to get someone's personal information to commit fraud than to get through on the CRA phone lines.
I would point out that the CRA's lack of verification before sending CERB cheques is what made this fraud possible.
What is the minister doing to fix this issue and help victims?
View Diane Lebouthillier Profile
Lib. (QC)
Mr. Speaker, The Canada Revenue Agency is thankful for all the work that call centre employees have put in over the past year.
Call volumes have increased by 83% since 2020 and show no signs of decreasing for the upcoming tax season.
We have hired an external firm to help with the call volume during tax season. This is a temporary measure that will help guarantee service quality for Canadians. By March, we will have hired over 2,000 new employees and extended CRA call centres' hours of operation.
We will keep working hard to serve Canadians.
View Marie-Hélène Gaudreau Profile
BQ (QC)
Mr. Speaker, the Canada Revenue Agency is neglecting victims of CERB fraud.
I spoke with parents whose three children were victims of fraud. They are spending hours on the phone, only to be told that the CRA can only deal with one file at a time and that they have to call back later about the other two children. These parents are being forced to take time off work because trying to reach the Canada Revenue Agency is a full-time job.
Seriously, is this the same hotline as the one for the quarantine hotels?
View Diane Lebouthillier Profile
Lib. (QC)
Mr. Speaker, as I said, I want to thank the Canada Revenue Agency's call centre employees, who are dealing with an 83% increase in call volumes.
I want to reassure victims of fraud that they will not have to reimburse the Government of Canada. We will continue to work hard to make sure people have better service.
View Philip Lawrence Profile
CPC (ON)
Madam Speaker, earlier this week, the CRA suspended 100,000 taxpayer accounts after learning that their log in credentials were found on the dark web. Individuals were informed that in order to unlock their accounts they would have to contact the CRA. However, as many Canadians have found during this pandemic, it is very difficult to get a hold of the CRA.
This is a challenging problem for many people as they are depending on their pandemic benefits as well as filing their tax returns to the CRA. What is the minister going to do to ensure that Canadians are not harmed by CRA's actions?
Results: 46 - 60 of 140 | Page: 4 of 10

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