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Add a filter on Committee Evidence - FINA-20
Committee Evidence - FINA-20
2021-02-18
Hon. Wayne Easter - 16:43
CPC (ON)
Philip Lawrence (Northumberland—Peterborough South)
2021-02-18 16:43
...More
I'll just change subjects, but with a quick one. I do appreciate the chair's gracious time.
With respect, I actually had to deliver food personally to a family in my riding, because they were waiting.... They got caught in the vortex of applying between ESDC and CRA, and those systems not working. They had a legitimate claim to CRB—CRA said so—but because of the systems in between, they had to enter it manually.
How many more families have to go without food until we get that software corrected? How much longer...?
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Hon. Wayne Easter - 16:44
Add a filter on Committee Evidence - ACVA-4
Committee Evidence - ACVA-4
2020-11-12
Gary Walbourne - 13:41
CPC (ON)
John Brassard (Barrie—Innisfil)
2020-11-12 13:42
...More
I appreciate your candour, Mr. Walbourne. You're always frank.
Mr. Scott, with that level of frustration that's happening across the country with veterans, we're seeing increases in lawsuits. Please give the committee a sense of the level of despair, how dire the situation is within the veteran community as it relates to the processing or the lack of processing of these claims and that frustration they're feeling in their families as well.
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Charles Scott - 13:43
Add a filter on Committee Evidence - ACVA-2
Committee Evidence - ACVA-2
2020-10-27
Steven Harris - 16:09
CPC (ON)
John Brassard (Barrie—Innisfil)
2020-10-27 16:10
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I want to focus next on efficiency and the effectiveness.
General, you referenced the fact that because of COVID, many workplaces have had to adjust. Can you tell me how many employees of VAC are actually still physically working in the buildings and how many are not and are actually working at home? How does VAC measure the effectiveness and the efficiency of the employees to deal with veterans and their families for adjudication and case claims?
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Bryan May - 16:11
Add a filter on Committee Evidence - HUMA-11
Committee Evidence - HUMA-11
2020-05-15
Hon. Deb Schulte - 11:43
CPC (AB)
Stephanie Kusie (Calgary Midnapore)
2020-05-15 11:43
...More
We'll certainly have time for that in the second round, Minister. Thank you.
Something that has been of great concern to me is the Service Canada phone system, which has been overwhelmed for months with long wait times and an inability of people to get through. Absolutely, it inadvertently impacts seniors, as, for many, the phone is their only form of communication right now. Since Service Canada centres are closed, it makes it more difficult for seniors; and many seniors, of course, aren't comfortable using the Internet.
I'm wondering what you've done to ensure that seniors have received timely access to Service Canada so that they can access the benefits they need.
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Sean Casey - 11:44
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