Good morning, Ms. Kletke.
First, I would like to acknowledge the fact that, within your department, you directed two of your managers to consult the whips of all caucuses on what could be improved and therefore to gather information from all recognized parties in the House.
I want to thank you for that because it shows me that you are committed to improving your department and better serving members in the House of Commons. I also want to thank you for the fact that I felt I was heard. I know that the two managers I met with last week accepted and even appreciated some of the recommendations, the improvements, that I wanted to see. I am therefore very grateful to you for that good practice that other departments will hopefully choose to adopt.
I fully agree with your recommendation. I don't know if it is the fact that we are close to Ottawa, but we noticed that the 12-day service standard was often exceeded. The average was about nine days. We are quite satisfied with the timeframes. Of course, we would like to bring them down from 12 to nine or even between five and nine, as you suggest. In the age of social media, we often want to communicate quickly with our constituents about situations or activities, or even about information related to the pandemic. Everything moves so quickly these days. I feel that, while maintaining its quality, its thoroughness and its professionalism, our printing service must do the best it can to reduce its turnaround time throughout the process, from submission to mockups, production and mailing to the public.
I want to thank you because I'm sure we will be pleased with your proposals and those that you will make in the spring, since you have understood how important it is for members to send out quality information [Technical difficulty] and that meets the need for more urgent communications.
I also noticed that you paid special attention to publications of 5,000 copies or less, which are perhaps not being used optimally. Members may benefit from becoming more familiar with this type of publication since it is a much shorter process. If you opened it up to local businesses, we might be able to use this parliamentary tool more often for more urgent publications. It's a tool that may be underused, at least by my caucus.
So I thank you once again, and I agree with the recommendation you have submitted to us today.