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1 - 15 of 35
Add a filter on Committee Evidence - CIMM-62
Committee Evidence - CIMM-62
2017-05-29
Borys Wrzesnewskyj - 17:53
CPC (ON)
Bob Saroya (Markham—Unionville)
2017-05-29 17:53
...More
If I can follow up, the public trust is the main thing. The public trust isn't there so far. I know that you are doing your level best, but it hasn't worked for the last number of years. Mr. Tilson asked if you—the government, the body—should take over, redo the whole thing, and let this ICCRC go and—
Si je puis poursuivre, la confiance du public représente l'aspect principal. Toutefois, elle est inexistante pour le moment. Je suis certain que vous faites pour le mieux à votre niveau, mais cela n'a pas fonctionné pendant de nombreuses années. M. Tilson a demandé si vous, le gouvernement, l'organisme, devriez prendre les choses en charge, repenser l'ensemble du processus et éliminer le CRCIC et...
...Less
Client satisfaction
Consultants
Immigration and immigrants
Immigration Consultants of Canada Regula ...
Service delivery
Borys Wrzesnewskyj - 17:53
Add a filter on Committee Evidence - CIMM-55
Committee Evidence - CIMM-55
2017-04-03
Maria Esel Panlaqui - 15:57
CPC (ON)
Bob Saroya (Markham—Unionville)
2017-04-03 15:57
...More
Rescue?
Secourir?
...Less
Consultants
Immigration and immigrants
Service delivery
Maria Esel Panlaqui - 15:58
Add a filter on Committee Evidence - CIMM-54
Committee Evidence - CIMM-54
2017-03-20
Borys Wrzesnewskyj - 17:10
CPC (ON)
Bob Saroya (Markham—Unionville)
2017-03-20 17:10
...More
Thank you, Mr. Chair.
Thank you again, Minister. Coming from the community, you and I worked with the community long before we became MPs. These are the habits we have developed over the years.
Regarding the client services, as you know, much of our money gets spent on the immigration files on a daily basis. If you talk to one client or to 50 clients, the answer is basically the same. They will probably tell you that the process is taking too long, unsatisfactory answers, dropping of phone calls, and the list goes on. What can you tell them, Minister? What have you done to improve this, and is there something coming soon?
Je vous remercie, monsieur le président.
Je vous remercie encore une fois, monsieur le ministre. Comme vous, j'ai travaillé au sein de la communauté pendant longtemps avant de devenir député. Nous avons donc adopté certains comportements au fil des ans.
En ce qui concerne le service à la clientèle, comme vous le savez, la plupart des fonds sont consacrés aux dossiers d'immigration. Que vous vous adressiez à un client ou à 50 clients, la réponse est essentiellement la même. Ils vous diront probablement que le processus est trop long, que les réponses sont insatisfaisantes, qu'on ne répond pas à leurs appels, etc. Que pouvez-vous leur dire, monsieur le ministre? Qu'avez-vous fait pour améliorer la situation, et est-ce que d'autres mesures seront prises bientôt?
...Less
Department of Citizenship and Immigration
Government services
Immigration and immigrants
Main estimates 2017-2018
Service delivery
Supplementary estimates (C) 2016-2017
Hon. Ahmed Hussen - 17:11
CPC (ON)
Bob Saroya (Markham—Unionville)
2017-03-20 17:12
...More
Minister, we have talked about the crooked consultants. We heard the horrible stories. I personally want you to watch one of the videos that I'm going to give you on how people get ripped off. They are talking about committing suicide and so on.
I think many of us believe that if the application were made easier to fill out, people could do it themselves. Because the application is a bit harder, they end up going to the crooked consultant and this is where they get ripped off. Is there any way we can shorten it? Can something be done?
Monsieur le ministre, on a parlé des consultants véreux. Nous avons entendu des histoires horribles. J'aimerais que vous regardiez l'une des vidéos que je vais vous remettre et qui montrent comment des gens se sont faits avoir. Ces personnes affirment qu'elles ont des idées suicidaires.
Un grand nombre d'entre nous estime que, si la demande était plus facile à remplir, les gens pourraient s'en occuper eux-mêmes. Comme elle est difficile à remplir, ils s'adressent à ces consultants malhonnêtes, et c'est ainsi qu'ils se font avoir. Est-ce qu'il y aurait moyen de simplifier la demande? Pouvons-nous faire quelque chose?
...Less
Department of Citizenship and Immigration
Government services
Immigration and immigrants
Main estimates 2017-2018
Service delivery
Supplementary estimates (C) 2016-2017
Hon. Ahmed Hussen - 17:12
CPC (ON)
Bob Saroya (Markham—Unionville)
2017-03-20 17:13
...More
From time to time—we hear this on a regular basis—people who fill out their own applications make a mistake. They're trying to save $1,000 or whatever the cost is.
We asked this question many times in the last committees. If there is a smaller issue, for example, data is filled out wrong, filled out in the wrong spot, or minor variances, why can't we call or email the client to tell them to fix it?
De temps à autre — on nous en parle régulièrement —, les personnes qui remplissent elles-mêmes leurs demandes commettent une erreur. Elles le font elles-mêmes pour économiser 1 000 $ ou quelle que soit la somme.
Nous avons souvent posé cette question au cours des dernières réunions. S'il s'agit d'une petite erreur, par exemple, les renseignements sont mal inscrits ou ils sont inscrits au mauvais endroit ou bien il y a des erreurs mineures, pourquoi ne pouvons-nous pas appeler la personne ou lui envoyer un courriel pour lui demander de corriger ces erreurs?
...Less
Department of Citizenship and Immigration
Government services
Immigration and immigrants
Main estimates 2017-2018
Service delivery
Supplementary estimates (C) 2016-2017
Robert Orr - 17:14
Add a filter on Committee Evidence - CIMM-46
Committee Evidence - CIMM-46
2017-02-01
Borys Wrzesnewskyj - 17:02
CPC (ON)
Bob Saroya (Markham—Unionville)
2017-02-01 17:02
...More
Thank you, Mr. Chair.
Mr. Arnold, you talked about India, Chandigarh specifically. In my riding, that is the biggest issue for 80% of the immigrants. I have two full-time staff. They answer the confused questions. I'm not sure if it's a matter of confusion with the clients or on this side. What sort of rejection rates are there in Chandigarh? Would you know?
Merci, monsieur le président.
Monsieur Arnold, vous avez parlé de l'Inde et de Chandigarh en particulier. Dans ma circonscription, c'est le plus grand problème pour 80 % des immigrants. J'ai deux employés à temps plein. Ils répondent aux questions d'incompréhension. Je ne sais pas si l'incompréhension vient des clients ou de notre côté. Quels sont les taux de refus à Chandigarh? Le savez-vous?
...Less
Government services
Immigration and immigrants
India
Modernization
Service delivery
David Arnold - 17:03
CPC (ON)
Bob Saroya (Markham—Unionville)
2017-02-01 17:03
...More
I thought you said your rejection was in the single digits. Is this on the North American side?
Je croyais que vous aviez dit que votre taux de refus était inférieur à 10 %. Est-ce du côté de l'Amérique du Nord?
...Less
Australia
Government services
Immigration and immigrants
Modernization
Service delivery
David Arnold - 17:03
CPC (ON)
Bob Saroya (Markham—Unionville)
2017-02-01 17:03
...More
This question is for everybody. What can we do? For example, I got two emails this morning from dissatisfied customers. They are confused. What can be done to improve the system, the understanding between the applicants and headquarters?
La prochaine question s'adresse à tous. Que pouvons-nous faire? Par exemple, j'ai reçu deux courriels ce matin de clients mécontents. Ils ne comprennent pas. Que pouvons-nous faire pour améliorer le système et la compréhension entre les demandeurs et l'administration centrale?
...Less
Government services
Immigration and immigrants
Information dissemination
Modernization
Service delivery
Borys Wrzesnewskyj - 17:04
Saima Malik - 17:05
CPC (ON)
Bob Saroya (Markham—Unionville)
2017-02-01 17:06
...More
I've noticed many times that well-educated people make mistakes on applications, simple mistakes, and cases are rejected.
Is there any suggestion from any of you for the application to be made much simpler than what we have out there?
J'ai remarqué à de nombreuses reprises que des personnes instruites font des erreurs simples dans leur demande, ce qui mène à leur refus.
Y en a-t-il parmi vous qui recommanderait de simplifier le formulaire de demande actuel?
...Less
Government services
Immigration and immigrants
Modernization
Service delivery
Borys Wrzesnewskyj - 17:07
Add a filter on Committee Evidence - CIMM-45
Committee Evidence - CIMM-45
2016-12-13
Jenny Kwan - 15:54
CPC (ON)
Bob Saroya (Markham—Unionville)
2016-12-13 15:54
...More
Thank you so much, Madam Chair.
We talked about the call centres. How often do both of you see these issues? I'm talking about practical situations.
In the past summer, my office tried to call the call centre over and over. The answer had something to do with a PR renewal. They were told it was not ready yet. When I called the minister's office, the answer I got was that it was not ready yet. When I called the client to say I was sorry, but it wasn't ready yet, he said, “Oh, no, sir; I got it a couple of days ago.” How often do you see these things? This is something I dealt with, and I was embarrassed by the whole situation.
How often do you see stuff like this, and what can be done?
Merci, madame la présidente.
Nous avons parlé des centres d'appels. Êtes-vous confrontés souvent à ces problèmes? Je parle de cas concrets.
L'été dernier, le personnel de mon bureau a essayé, à de nombreuses reprises, d'appeler le centre d'appels. La réponse avait un rapport avec le renouvellement de la RP. On nous a dit qu'elle n'était pas encore prête. Lorsque j'ai appelé le bureau du ministre, on m'a dit qu'elle n'était pas encore prête. Lorsque j'ai appelé mon client pour m'excuser, parce que le document n'était pas encore prêt, il m'a dit : « Oh non, monsieur, je l'ai reçu il y a quelques jours. » Avez-vous souvent constaté ce genre de chose? C'est quelque chose qui m'est arrivé et j'ai été très gêné par cette situation.
Constatez-vous souvent ce genre de chose et que peut-on faire?
...Less
Call centres
Computer systems
Government services
Immigration and immigrants
Modernization
Service delivery
Dory Jade - 15:57
CPC (ON)
Bob Saroya (Markham—Unionville)
2016-12-13 15:57
...More
Is this new, or are we assuming it's coming up, or is this old stuff?
Est-ce quelque chose de nouveau ou qui va bientôt se faire, ou est-ce que cela existe depuis longtemps?
...Less
Call centres
Computer systems
Government services
Immigration and immigrants
Modernization
Service delivery
Dory Jade - 15:57
Loly Rico - 15:57
CPC (ON)
Bob Saroya (Markham—Unionville)
2016-12-13 15:59
...More
We're talking about improving the system. As you know, we have limited budgets, and more than 50% of our work is making the calls to the call centre and following up with constituents and the call centre. Do both of you have any suggestions on how we can improve it?
Nous parlons d'améliorer le système. Comme vous le savez, nos budgets sont limités et plus de 50 % de notre travail consiste à appeler le centre d'appels et à faire un suivi avec nos électeurs et ce centre d'appels. Avez-vous des suggestions à faire sur la manière d'améliorer ce système?
...Less
Call centres
Government services
Immigration and immigrants
Modernization
Service delivery
Loly Rico - 15:59
Dory Jade - 16:00
CPC (ON)
Bob Saroya (Markham—Unionville)
2016-12-13 16:01
...More
On a different topic, this is from personal experience in the last year. If people who sponsored their parents or anybody else went for professional help, my experience is that they were approved 80% to 90% instantly, and they were done. The people who filed their own applications, who didn't have the $500 or $1,000 to pay somebody—
Sur un autre sujet, c'est une expérience personnelle que j'ai eue l'année dernière. Si les gens qui ont parrainé leurs parents ou si une autre personne demandaient l'aide d'un professionnel, je crois que ces demandes seraient approuvées instantanément dans 80 à 90 % des cas, et cela serait terminé. Les gens qui présentaient leurs propres demandes, qui ne disposaient pas de 500 ou 1 000 $ pour payer quelqu'un...
...Less
Government services
Immigration and immigrants
Modernization
Service delivery
Jenny Kwan - 16:01
Rachael Harder - 16:16
CPC (ON)
Bob Saroya (Markham—Unionville)
2016-12-13 16:16
...More
Thank you.
To speak from personal experience again, last year I saw a number of these cases. Of the people who filled out their own forms, many found their forms rejected. The people who went to people such as you were successful.
What can be done? In some cases, I personally know that they're absolutely qualified, and they were rejected simply because of an error made because they're not professionals in filling out those forms. Are there any suggestions you can give on how we can make it easier for people to do it for themselves, especially poor people? In some cases I have to tell them to see a professional, but they don't have the five hundred bucks. Is there anything you can bring forward that can be done?
Merci.
Je me base encore une fois sur mon expérience personnelle et j'ai eu connaissance l'année dernière d'un certain nombre de dossiers de ce genre. Les gens qui remplissent eux-mêmes leurs formulaires voient souvent leurs demandes rejetées. Les gens qui s'adressent à des personnes comme vous obtiennent de bons résultats.
Que peut-on faire? Dans certains cas, je savais personnellement que le demandeur était tout à fait qualifié, et il a été rejeté pour la simple raison qu'il avait commis une erreur parce qu'il n'était pas un spécialiste de ces formulaires. Pourriez-vous faire des suggestions sur les façons de faciliter pour ces gens-là la présentation des demandes, en particulier pour les personnes pauvres? Dans certains cas, je leur dis de s'adresser à un professionnel, mais ils ne disposent pas des 500 $ exigés. Avez-vous des suggestions à faire à ce sujet?
...Less
Government services
Immigration and immigrants
Modernization
Service delivery
Dory Jade - 16:17
CPC (ON)
Bob Saroya (Markham—Unionville)
2016-12-13 16:19
...More
You don't know how hard it is for me to tell somebody who doesn't have the money that they have to go see somebody. I was coming from that point of view.
Personally, somebody came to see me over and over. They are absolutely qualified, but they were denied. When I made the phone call, they said, “Oh no, they have to reapply for it.”
Vous ne savez pas combien je trouve difficile de dire à quelqu'un qui n'a pas d'argent qu'il devrait aller voir un représentant. C'est à cette situation que je pense.
Personnellement, il y a quelqu'un qui est venu me voir plusieurs fois. Il est absolument qualifié, mais on a refusé sa demande. Lorsque j'ai appelé, on m'a dit : « Oh non, il doit présenter une nouvelle demande. »
...Less
Consultants
Government services
Immigration and immigrants
Modernization
Service delivery
Dory Jade - 16:19
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