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1 - 15 of 29
Add a filter on Committee Evidence - ACVA-23
Committee Evidence - ACVA-23
2016-10-04
Trevor Bungay - 17:01
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-10-04 17:03
...More
Mr. Bungay, would you say that the delay-and-deny response is based on reality, or that it's more perception?
...Less
Bureaucracy
Service delivery
Veterans
Trevor Bungay - 17:03
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-10-04 17:03
...More
Would you say it's based on a problematic administrative process, or on some intentional workings?
...Less
Bureaucracy
Service delivery
Veterans
Trevor Bungay - 17:03
Add a filter on Committee Evidence - ACVA-22
Committee Evidence - ACVA-22
2016-09-29
Nancy Dussault - 15:54
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-09-29 15:54
...More
You say that veterans talk to you. I am not blaming the department but, very often, veterans complain to the committee that their relationships with the department are quite horrible. Those are usually complicated cases.
What are the comments you most often hear from veterans about the problems they are experiencing, about the documents they have to complete and, in some cases, about the transition steps they need to take?
...Less
Bureaucracy
Forms
Service delivery
Veterans
Nancy Dussault - 15:55
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-09-29 15:56
...More
Are you and your colleagues prepared to help veterans to fill in forms or do paperwork?
...Less
Bureaucracy
Forms
Service delivery
Veterans
Nancy Dussault - 15:56
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-09-29 15:56
...More
Along those lines, do you believe that it would be a good idea for the department to fill in forms for veterans or, conversely, do you believe that it is good to leave that task to them, even those with sometimes complex mental health issues?
...Less
Bureaucracy
Forms
Service delivery
Veterans
Nancy Dussault - 15:57
Add a filter on Committee Evidence - ACVA-21
Committee Evidence - ACVA-21
2016-09-22
Neil Ellis - 17:20
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-09-22 17:20
...More
Ms. Lowther, when you said that policy proposals are above your pay grade, it's not true. Policy proposal belongs to all Canadians, so if you have some, there's an email and there's a clerk here.
Colonel Mann, I will have to move along very quickly, unfortunately.
Even if the culture of denial at Veterans Affairs is a myth, it seems that the trust has been broken.
Do you think the members of our committee are influenced by the people they meet who are in complex situations, people who are in a state of panic or crisis? Do you think the vast majority of veterans believe in that myth?
...Less
Bureaucracy
Department of Veterans Affairs
Person-to-person communications
Service delivery
Veterans
Russ Mann - 17:20
Add a filter on Committee Evidence - ACVA-18
Committee Evidence - ACVA-18
2016-06-13
Neil Ellis - 17:51
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-06-13 17:51
...More
Mr. Callaghan, you said you received a bunch of papers each year.
...Less
Bureaucracy
Service delivery
Veterans
Walter Callaghan - 17:51
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-06-13 17:53
...More
That was my next question, whether your paper work was from SISIP or the ministry—
...Less
Bureaucracy
Service delivery
Service Income Security Insurance Plan
Veterans
Walter Callaghan - 17:53
Walter Callaghan - 17:55
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-06-13 17:55
...More
My wife is an anthropologist. I just wanted to ask, is it hard to fill out the papers as a Ph.D. candidate?
...Less
Bureaucracy
Forms
Service delivery
Veterans
Walter Callaghan - 17:55
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-06-13 17:55
...More
Are those all part of the bunch you received this morning, for example?
...Less
Bureaucracy
Forms
Service delivery
Veterans
Walter Callaghan - 17:55
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-06-13 17:56
...More
You said also that you find there's a lack of information coming from VAC to you, but they ask you for a whole load of information.
...Less
Bureaucracy
Forms
Service delivery
Veterans
Walter Callaghan - 17:56
Walter Callaghan - 19:26
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-06-13 19:27
...More
The only problem is that the common force of veterans is weakened as a result of the fact there are so many groups going their own way, but that's the reality.
You talk about denial by design. I would like you to maybe talk about that a little bit.
...Less
Accidents at work
Burden of proof
Bureaucracy
Royal Canadian Legion
Service delivery
Veterans
Walter Callaghan - 19:27
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-06-13 19:29
...More
So if the system is designed to find any possible way to deny the benefits, that means there is an unofficial rule, implicitly. Is that what you're suggesting?
...Less
Bureaucracy
Service delivery
Veterans
Walter Callaghan - 19:30
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-06-13 19:30
...More
Also, you talk about the disgusting practice like there being no stamp. I agree with you. I would be very, very mad if I had to add a stamp to send my information to the government, even more in the case of a veteran. Could you share with us other practices that you find disgusting?
...Less
Bureaucracy
Postage stamps
Service delivery
Veterans
Walter Callaghan - 19:30
Neil Ellis - 19:30
CPC (QC)
Alupa Clarke (Beauport—Limoilou)
2016-06-13 19:30
...More
The most common ones that you see often. There's the stamp.
...Less
Bureaucracy
Postage stamps
Service delivery
Veterans
Walter Callaghan - 19:30
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