Interventions in Committee
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View Alupa Clarke Profile
Just before turning to Madam Northey, I have a last question for you. I would first like to let you know that it would be good if you could send us the list of each of those papers that you have to fill out. I would like to know what exactly those forms are.
My other question for you is in regard to your saying you have concerns about the OSI clinic. You said you didn't really want to talk about it because you don't want to put it in jeopardy, but it will not be in jeopardy; it will stay there. I would like to hear those concerns you have about the way it is run.
View Alupa Clarke Profile
Could you please write those concerns to the committee and send that through the clerk? Thank you very much.
Madam Northey, I'd like to hear what you have to say concerning the effectiveness of VAC. I think it might be true that they're not plan-centric, outcome driven.
I would just make note of this brainstorming here, so you know. There is the law that has services and benefits. On the other side, you have the veterans who are recipients of these delivery services or benefits, and you have VAC in the middle.
I'm mean I'm just going out there to try to find solutions. When I meet with VAC employees, they're all good people. I might say bad things right now, but it has nothing to do with the people working there.
Sometimes it seems that the ministry is more of an organization there to deal with the restraint budget and to allocate, in the most restrictive manner, the allowances and benefits and the service delivery. It seems it is that instead of being an organization which has to make sure that the people who most need it will receive the benefits and services and that they reach out to the most possible number of veterans.
In a way, its logic is more serving the state than it is serving the beneficiaries, who are the veterans. I think that's what you're saying.
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