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View Bob Saroya Profile
CPC (ON)
Thank you, Mr. Chair.
Thank you again, Minister. Coming from the community, you and I worked with the community long before we became MPs. These are the habits we have developed over the years.
Regarding the client services, as you know, much of our money gets spent on the immigration files on a daily basis. If you talk to one client or to 50 clients, the answer is basically the same. They will probably tell you that the process is taking too long, unsatisfactory answers, dropping of phone calls, and the list goes on. What can you tell them, Minister? What have you done to improve this, and is there something coming soon?
View Bob Saroya Profile
CPC (ON)
Minister, we have talked about the crooked consultants. We heard the horrible stories. I personally want you to watch one of the videos that I'm going to give you on how people get ripped off. They are talking about committing suicide and so on.
I think many of us believe that if the application were made easier to fill out, people could do it themselves. Because the application is a bit harder, they end up going to the crooked consultant and this is where they get ripped off. Is there any way we can shorten it? Can something be done?
View Bob Saroya Profile
CPC (ON)
From time to time—we hear this on a regular basis—people who fill out their own applications make a mistake. They're trying to save $1,000 or whatever the cost is.
We asked this question many times in the last committees. If there is a smaller issue, for example, data is filled out wrong, filled out in the wrong spot, or minor variances, why can't we call or email the client to tell them to fix it?
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