Interventions in Committee
 
 
 
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View Alupa Clarke Profile
CPC (QC)
Your document points out that veterans’ family members do not necessarily have easy access to the department’s case managers. This committee has, on several occasions, come across that problem of family members’ lack of access to case managers. Does that complaint come up often?
View Alupa Clarke Profile
CPC (QC)
Ms. Lowther, when you said that policy proposals are above your pay grade, it's not true. Policy proposal belongs to all Canadians, so if you have some, there's an email and there's a clerk here.
Colonel Mann, I will have to move along very quickly, unfortunately.
Even if the culture of denial at Veterans Affairs is a myth, it seems that the trust has been broken.
Do you think the members of our committee are influenced by the people they meet who are in complex situations, people who are in a state of panic or crisis? Do you think the vast majority of veterans believe in that myth?
View Alupa Clarke Profile
CPC (QC)
Hello. Thank you for being here with us this evening.
Yesterday evening, when we were in Toronto—yes, that's right; we have moved around so much that I nearly forgot where we were last night—, the veterans we met mentioned some of the department's practices that they consider disgusting.
Are you aware of the department's good and not so good practices in its daily dealings with veterans?
View Alupa Clarke Profile
CPC (QC)
Thank you, Mr. Chair.
Thank you for joining us this morning. It is an honour to have you with us here at the Standing Committee on Veterans Affairs. All the more so because, if I am not mistaken, this is the first time that we have with us both Canadian Armed Forces personnel and a number of representatives from Veterans Affairs Canada.
We have so many questions to ask you that it is difficult to decide where to start. I would specifically like to talk to Ms. Douglas, Ms. Pellerin, and Mr. Cormier.
I am sure you are aware that a number of veterans have come here in recent months; they have had many complaints about the programs and services provided by your department. They have mentioned benefits, red tape and other problems.
Transition interviews have been held for two years. I myself was released from the Canadian Armed Forces a few months ago, and I had my transition interview by telephone the day before yesterday. It was a very interesting experience. I found it was very well done.
I have noticed that most veterans who have come to tell us about their concerns and their complaints about the treatment they have received were released more than two years ago.
Can you share with us your data, if you have any, about veterans who have been released in the last two years and who have gone through transition interviews? Have the interviews made a difference? Have they improved the situation for veterans?
View Alupa Clarke Profile
CPC (QC)
I am sorry to interrupt you. I understand the end goal of the transition interview, but I'll be more specific. Have you been receiving fewer complaints since you have been doing these kinds of transition interviews? We want to know if this transition interview is actually stopping a lot of the problems.
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