Interventions in Committee
 
 
 
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View Alupa Clarke Profile
CPC (QC)
You say that veterans talk to you. I am not blaming the department but, very often, veterans complain to the committee that their relationships with the department are quite horrible. Those are usually complicated cases.
What are the comments you most often hear from veterans about the problems they are experiencing, about the documents they have to complete and, in some cases, about the transition steps they need to take?
View Alupa Clarke Profile
CPC (QC)
Are you and your colleagues prepared to help veterans to fill in forms or do paperwork?
View Alupa Clarke Profile
CPC (QC)
Along those lines, do you believe that it would be a good idea for the department to fill in forms for veterans or, conversely, do you believe that it is good to leave that task to them, even those with sometimes complex mental health issues?
View Alupa Clarke Profile
CPC (QC)
Your document points out that veterans’ family members do not necessarily have easy access to the department’s case managers. This committee has, on several occasions, come across that problem of family members’ lack of access to case managers. Does that complaint come up often?
View Alupa Clarke Profile
CPC (QC)
Speaking of La Vigile’s services, at what point do you feel that they really should be available on a broad scale? Clearly, there is a need. Is the department having discussions with you about possibly expanding your services?
View Alupa Clarke Profile
CPC (QC)
Can a member of the family call you to say that someone needs your services, for example?
View Alupa Clarke Profile
CPC (QC)
Thank you, Mr. Chair.
I would like to thank the three witnesses with us here today.
Wearing a uniform in Montreal is not easy, but it is not as difficult in Quebec City.
My first question is for Ms. Spinks.
Your institute deals not only with veterans' families, is that correct?
View Alupa Clarke Profile
CPC (QC)
Okay.
In families other than veterans' families, have you seen the same kind of symptoms and crises as in veterans' families?
View Alupa Clarke Profile
CPC (QC)
Thank you very much but, unfortunately, due to time constraints, I have to move on to my second question.
When you talk to veterans' families, what are the three recurring problems they face with respect to service delivery?
You may also wish to provide your answers in writing and by email.
View Alupa Clarke Profile
CPC (QC)
Thank you.
Ms. Lowther, you said you are constantly dealing with veterans in crisis. What type of crisis do you see most often?
View Alupa Clarke Profile
CPC (QC)
We always hear about the delay-and-deny culture inside VAC, and that happens wherever I go to meet veterans, in whatever province. Is this based on a false impression? Is it based on incomprehension on the part of our veterans in terms of how the system is working? Is it because of their PTSD? According to you, is it true that in some cases there is a delay-and-deny culture?
View Alupa Clarke Profile
CPC (QC)
Ms. Lowther, when you said that policy proposals are above your pay grade, it's not true. Policy proposal belongs to all Canadians, so if you have some, there's an email and there's a clerk here.
Colonel Mann, I will have to move along very quickly, unfortunately.
Even if the culture of denial at Veterans Affairs is a myth, it seems that the trust has been broken.
Do you think the members of our committee are influenced by the people they meet who are in complex situations, people who are in a state of panic or crisis? Do you think the vast majority of veterans believe in that myth?
View Alupa Clarke Profile
CPC (QC)
Thank you, Mr. Chair.
Hello, Mr. Saez. I am very pleased to have you with us today.
A few months ago, I attended a Veterans' Review and Appeal Board hearing. I was impressed by the passion shown by the lawyer defending the veteran's case. Quite clearly, their heart is in the right place.
Your office was created in 1971. I would like to know how many lawyers you had on staff at that time.
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