Interventions in Committee
 
 
 
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View Alupa Clarke Profile
CPC (QC)
Thank you, Mr. Vice-Chair.
Mr. Walbourne and Ms. Hynes, it's very good to see you here.
I would like to start with the joint personnel support unit. This is directly in your branch, as the ombudsman of DND.
Am I wrong or right that there are two end results possible with JPSU? You either rehabilitate through the services or you get out of the army. My understanding is that we keep it as an unknown end, for the most part. It's not clear from the beginning. But should there be a diagnosis right at the beginning that this member will most probably never come back and thus we should engage right away in filling in the forms and getting ready for the release? That way, as soon as the two years end, the benefits would start coming in and the services would start right away.
I might be wrong, but it seems to me like there's an unknown waiting time.
View Alupa Clarke Profile
CPC (QC)
Okay. Did you ever hear any comments on the VAC and the DND staff? Do they work closely together? How is the relationship? Do you have anything to say about that in the JPSU?
View Alupa Clarke Profile
CPC (QC)
Do you think the JPSU should not be on the base? As Madam Lockhart said, it was a problem for many in the military to go to the base.
View Alupa Clarke Profile
CPC (QC)
What's the percentage of army recruits in a year who will eventually be medically released? Do you have any numbers on that?
View Alupa Clarke Profile
CPC (QC)
I'm not sure if it's part of your mandate, but do you believe we should invest more in service delivery or in benefits? The $3.7-billion retroactive for disability awards could have been used for service delivery, processing or enhancing that service delivery window. What's your opinion?
View Alupa Clarke Profile
CPC (QC)
I've read your brief many times, and you talked to me about it a little, but I still have a hard time understanding why the medical corps has an ethical problem with putting on paper that the injuries are related to the service.
View Alupa Clarke Profile
CPC (QC)
Thank you, Mr. Chair.
Mr. Bungay, Mr. Garsch, Mr. Estabrooks and Mr. Doucette, thank you for being here.
We, as committee members, are fully aware of the courage it takes to come here and share with us your personal stories, so thank you very much for taking the energy to do this. For us, you're very precious as witnesses today because I think you all are doing something right now in life that puts you in contact with a lot of veterans each day, every day, so I have some general questions that I would like all of you to answer, one after the other. Maybe we can start each time with Mr. Doucette.
Because you hear veterans every single day of your life and hear their problems and concerns, can you please tell me what, according to you—because here we're studying service delivery, so sometimes we have to ask specific questions on that—is the number-one problem with service delivery, that is to say, from what you've heard?
Monsieur Doucette, please.
View Alupa Clarke Profile
CPC (QC)
Mr. Bungay, would you say that the delay-and-deny response is based on reality, or that it's more perception?
View Alupa Clarke Profile
CPC (QC)
Would you say it's based on a problematic administrative process, or on some intentional workings?
View Alupa Clarke Profile
CPC (QC)
Mr. Garsch, what is the number-one problem with service delivery?
View Alupa Clarke Profile
CPC (QC)
Thank you very much, Mr. Chair.
Mr. Bungay, if I correctly understood, you said there are two problems with the JPSU. First, it's on the base. Second, they are closed-minded; for example, they don't accept your services.
Now the question is for everyone, starting with Monsieur Doucette, please. What's wrong with JPSU, besides those two things?
View Alupa Clarke Profile
CPC (QC)
Mr. Estabrooks, what would you add that is wrong with the JPSU?
View Alupa Clarke Profile
CPC (QC)
Thank you, Mr. Chair.
Thank you all for being here with us today.
To the Veterans Transition Network, I visited your installation in Vancouver when I was there last May.
I am very pleased that representatives from the Maison de la Vigile came to meet with the committee. I live near the Maison de la Vigile in Quebec City and I can say that you are doing a great job. Thank you very much.
We may have to interrupt you sometimes because we have a number of questions for you. Do not be taken aback by that.
Inevitably, you work with veterans very often. In fact, you work with them every day and I imagine that many of them express their discontent, rightly or wrongly, with case managers and with the way the Department of Veterans Affairs operates.
What do you think of the administrative process and the organizational practices of Veterans Affairs Canada? What is your relationship with case managers? How do you see the department’s way of operating? Are the administrative processes followed properly? Are there things that need to be replaced?
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