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Results: 16 - 30 of 76
View Bob Saroya Profile
CPC (ON)
This question is for everybody. What can we do? For example, I got two emails this morning from dissatisfied customers. They are confused. What can be done to improve the system, the understanding between the applicants and headquarters?
View Bob Saroya Profile
CPC (ON)
I've noticed many times that well-educated people make mistakes on applications, simple mistakes, and cases are rejected.
Is there any suggestion from any of you for the application to be made much simpler than what we have out there?
View David Tilson Profile
CPC (ON)
Ms. Malik, one of the biggest problems for members of Parliament is the complaints that we get from constituents about service delivery, delays in processing times, and their inability to get status reports. It's an awful problem for us.
How do you deal with those things?
View David Tilson Profile
CPC (ON)
The bells aren't going. Well, that's good news.
Thank you for your comments.
You are in competition. We love competition, but one of the issues of competition is improving your digital service offerings. What do you do? I'm saying there are obviously other institutions that you're in competition with. How do you keep up?
View Bob Saroya Profile
CPC (ON)
Thank you so much, Madam Chair.
We talked about the call centres. How often do both of you see these issues? I'm talking about practical situations.
In the past summer, my office tried to call the call centre over and over. The answer had something to do with a PR renewal. They were told it was not ready yet. When I called the minister's office, the answer I got was that it was not ready yet. When I called the client to say I was sorry, but it wasn't ready yet, he said, “Oh, no, sir; I got it a couple of days ago.” How often do you see these things? This is something I dealt with, and I was embarrassed by the whole situation.
How often do you see stuff like this, and what can be done?
View Bob Saroya Profile
CPC (ON)
View Bob Saroya Profile
CPC (ON)
We're talking about improving the system. As you know, we have limited budgets, and more than 50% of our work is making the calls to the call centre and following up with constituents and the call centre. Do both of you have any suggestions on how we can improve it?
View Bob Saroya Profile
CPC (ON)
On a different topic, this is from personal experience in the last year. If people who sponsored their parents or anybody else went for professional help, my experience is that they were approved 80% to 90% instantly, and they were done. The people who filed their own applications, who didn't have the $500 or $1,000 to pay somebody—
View Bob Saroya Profile
CPC (ON)
Thank you.
To speak from personal experience again, last year I saw a number of these cases. Of the people who filled out their own forms, many found their forms rejected. The people who went to people such as you were successful.
What can be done? In some cases, I personally know that they're absolutely qualified, and they were rejected simply because of an error made because they're not professionals in filling out those forms. Are there any suggestions you can give on how we can make it easier for people to do it for themselves, especially poor people? In some cases I have to tell them to see a professional, but they don't have the five hundred bucks. Is there anything you can bring forward that can be done?
View Bob Saroya Profile
CPC (ON)
You don't know how hard it is for me to tell somebody who doesn't have the money that they have to go see somebody. I was coming from that point of view.
Personally, somebody came to see me over and over. They are absolutely qualified, but they were denied. When I made the phone call, they said, “Oh no, they have to reapply for it.”
View Bob Saroya Profile
CPC (ON)
View Bob Saroya Profile
CPC (ON)
View Bob Saroya Profile
CPC (ON)
Most of the time when they come to us, the damage is done. This is the problem.
Results: 16 - 30 of 76 | Page: 2 of 6

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