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1 - 15 of 136
Add a filter on Committee Evidence - ACVA-121
Committee Evidence - ACVA-121
2019-06-10
Craig L. Dalton - 16:13
Lib. (NB)
Karen Ludwig (New Brunswick Southwest)
2019-06-10 16:13
...More
You mentioned, Mr. Dalton, about the long wait times being an issue, but when you spoke with people, maybe it was not that great of an issue. If they had regular updates on their cases—regular feedback—would that offer some...? Would regular feedback on where the case is in the system be of value?
The second part of my question is this: Has the reinstatement of a number of front-line service workers made a difference in terms of the level of satisfaction?
...Less
Backlogs
Service delivery
Veterans
Veterans Ombudsman
Craig L. Dalton - 16:13
Add a filter on Committee Evidence - ACVA-111
Committee Evidence - ACVA-111
2019-03-18
Andrew Baldwin-Brown - 16:42
Lib. (NB)
Karen Ludwig (New Brunswick Southwest)
2019-03-18 16:43
...More
Do you hear from any of the veterans that you're working with about the veterans centres themselves? Are they using the veterans centres?
...Less
Cannabis
Information collection
Prescription drugs
Service delivery
Veterans
Veterans benefits
Andrew Baldwin-Brown - 16:43
Add a filter on Committee Evidence - FINA-194
Committee Evidence - FINA-194
2018-12-11
Hon. Wayne Easter - 9:15
Lib. (NT)
Michael McLeod (Northwest Territories)
2018-12-11 9:15
...More
Thank you, Mr. Chairman, and thank you to the presenters today.
I have to first of all say how much I appreciate the improved relationship we've had in the north in the last couple of years and the improved communications. I think it's really starting to show in the number of complaints that I've been receiving over the years. The minister stated quite clearly that the process has to be fair and equitable across the country. I think there's a lot of work to be done, and a lot of work has been done. It's my understanding that CRA has recently appointed a chief service officer. How is this appointment going to help in improving fairness at the CRA?
...Less
Canada Revenue Agency
Compliance
Income tax
Income tax returns
Political appointments
Report 7, Compliance Activities - Canada ...
Service delivery
Bob Hamilton - 9:16
Lib. (NT)
Michael McLeod (Northwest Territories)
2018-12-11 9:17
...More
The previous government shut down the only office that existed in the north for CRA. I know when I first got elected, there were a number of complaints coming forward. I think it was a real challenge for many people to try to get the attention of the CRA through the process that was in place. I'm happy to see that there's been some progress in the communications and maybe we could talk about that. I really believe that services have to be equivalent right across this country, and that includes the north. There's been some progress.
Can you talk about some of these things? We've had issues with the northern residency deduction. We've had triggers that were calling for audits and some people have been audited over and over again, but things seems to be moving forward. Can you talk about what you're doing in the north?
...Less
Canada Revenue Agency
Compliance
Income tax
Income tax returns
Northern Canada
Report 7, Compliance Activities - Canada ...
Service delivery
Bob Hamilton - 9:18
Add a filter on Committee Evidence - ACVA-52
Committee Evidence - ACVA-52
2017-05-03
John Genise - 16:14
Lib. (NB)
Alaina Lockhart (Fundy Royal)
2017-05-03 16:14
...More
—part of the recovery and the transition, so I just wanted to check on that.
What would you say your biggest challenge is in delivering your services?
...Less
Government programs
Service delivery
Setting of standards
Veterans benefits
John Genise - 16:14
Add a filter on Committee Evidence - ACVA-51
Committee Evidence - ACVA-51
2017-05-01
Neil Ellis - 17:11
Lib. (NB)
Alaina Lockhart (Fundy Royal)
2017-05-01 17:11
...More
Thank you, Mr. Chair.
Thank you for joining us again, Mr. Butler.
I appreciate having both you and the ombudsman here today as we start this study. As you know, in the other studies that we have done, we've identified and worked with the officials to look at areas where we can improve. The intent here is to take a look internationally and see what lessons can be learned.
Your information today about context and all of the other differences between our system and those of some other countries has been really good to help us keep perspective. Having said that, are there areas where you think we should focus? Is it on service delivery that you think we should be focusing as we carry out this study, or are there other suggestions?
...Less
Government programs
Service delivery
Setting of standards
Veterans benefits
Bernard Butler - 17:12
Add a filter on Committee Evidence - ACVA-37
Committee Evidence - ACVA-37
2016-12-08
Cyd Courchesne - 16:46
Lib. (NB)
Alaina Lockhart (Fundy Royal)
2016-12-08 16:47
...More
The other thing that we heard recently in testimony is about what I think was referred to as “death by a thousand cuts”, so there is a PTSD issue or there is a mental health issue, but on top of that there's a service delivery issue or there are other outside factors like relationships or money issues and what have you.
There are some things that we can't control as a government, obviously, but do you expect the work that we're doing on service delivery to have an impact on suicide prevention?
...Less
Mental health
Service delivery
Social support
Suicides
Veterans
Michel Doiron - 16:47
Add a filter on Committee Evidence - ACVA-26
Committee Evidence - ACVA-26
2016-10-20
Neil Ellis - 16:06
Lib. (NB)
Alaina Lockhart (Fundy Royal)
2016-10-20 16:06
...More
Thank you, gentlemen, for coming today.
I do apologize that we're a little bit later seeing you than we'd originally intended in terms of the process. However, it has given us an opportunity to talk to many different witnesses related to DND. You've seen in the questioning today that one of the focuses we've been talking to you about is mental health. Your approach to mental health is quite different. One of the differences is the concept of universality of service. Does that apply in the RCMP or is it a different concept?
...Less
Mental health
Police officers
Royal Canadian Mounted Police
Service delivery
Veterans
Daniel Dubeau - 16:06
Lib. (NB)
Alaina Lockhart (Fundy Royal)
2016-10-20 16:06
...More
You accommodate.
...Less
Mental health
Police officers
Royal Canadian Mounted Police
Service delivery
Veterans
Daniel Dubeau - 16:06
Lib. (NB)
Alaina Lockhart (Fundy Royal)
2016-10-20 16:06
...More
Are there times when RCMP members are released for medical reasons, though?
...Less
Medical conditions
Police officers
Service delivery
Termination of employment
Veterans
Daniel Dubeau - 16:06
Lib. (NB)
Alaina Lockhart (Fundy Royal)
2016-10-20 16:07
...More
Do you find those transitions to be more difficult for members?
...Less
Medical conditions
Police officers
Service delivery
Termination of employment
Veterans
Daniel Dubeau - 16:07
Lib. (NB)
Alaina Lockhart (Fundy Royal)
2016-10-20 16:07
...More
At that point, if they're discharged for medical reasons, do they still need to re-qualify for Veterans Affairs' services? That's one of the things we see with the military.
...Less
Medical conditions
Police officers
Service delivery
Termination of employment
Veterans
Veterans benefits
Daniel Dubeau - 16:08
Lib. (NB)
Alaina Lockhart (Fundy Royal)
2016-10-20 16:08
...More
I want to go back to mental health. We talked about your members who are suffering with mental illness and the success they've had with the OSI clinics. One of the things we've heard is that it's hard to access those. Did you find that to be the case with your members as well?
...Less
Health services accessibility
Medical centres
Operational stress injuries
Police officers
Service delivery
Veterans
Daniel Dubeau - 16:09
Lib. (NB)
Alaina Lockhart (Fundy Royal)
2016-10-20 16:10
...More
I think our committee would be very interested if there were something you could submit to us at a later date on that strategy. It's something we might be able to learn from for other scenarios.
In intensive mental health cases, cases where perhaps people need to be in-patients, are you able to access the same...? I'm just thinking about court-ordered mental health issues that sometimes happen. With your members, that would be difficult. Do you have specific areas that they go to? How do you handle that?
...Less
Court orders
Mental health
Police officers
Service delivery
Veterans
Daniel Dubeau - 16:10
Lib. (NB)
Alaina Lockhart (Fundy Royal)
2016-10-20 16:10
...More
No, I'm just saying do they—
...Less
Police officers
Service delivery
Veterans
Daniel Dubeau - 16:10
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