Interventions in Committee
 
 
 
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View Karen Ludwig Profile
Lib. (NB)
You mentioned, Mr. Dalton, about the long wait times being an issue, but when you spoke with people, maybe it was not that great of an issue. If they had regular updates on their cases—regular feedback—would that offer some...? Would regular feedback on where the case is in the system be of value?
The second part of my question is this: Has the reinstatement of a number of front-line service workers made a difference in terms of the level of satisfaction?
View Karen Ludwig Profile
Lib. (NB)
Do you hear from any of the veterans that you're working with about the veterans centres themselves? Are they using the veterans centres?
View Alaina Lockhart Profile
Lib. (NB)
—part of the recovery and the transition, so I just wanted to check on that.
What would you say your biggest challenge is in delivering your services?
View Alaina Lockhart Profile
Lib. (NB)
Thank you, Mr. Chair.
Thank you for joining us again, Mr. Butler.
I appreciate having both you and the ombudsman here today as we start this study. As you know, in the other studies that we have done, we've identified and worked with the officials to look at areas where we can improve. The intent here is to take a look internationally and see what lessons can be learned.
Your information today about context and all of the other differences between our system and those of some other countries has been really good to help us keep perspective. Having said that, are there areas where you think we should focus? Is it on service delivery that you think we should be focusing as we carry out this study, or are there other suggestions?
View Alaina Lockhart Profile
Lib. (NB)
The other thing that we heard recently in testimony is about what I think was referred to as “death by a thousand cuts”, so there is a PTSD issue or there is a mental health issue, but on top of that there's a service delivery issue or there are other outside factors like relationships or money issues and what have you.
There are some things that we can't control as a government, obviously, but do you expect the work that we're doing on service delivery to have an impact on suicide prevention?
View Alaina Lockhart Profile
Lib. (NB)
Thank you, gentlemen, for coming today.
I do apologize that we're a little bit later seeing you than we'd originally intended in terms of the process. However, it has given us an opportunity to talk to many different witnesses related to DND. You've seen in the questioning today that one of the focuses we've been talking to you about is mental health. Your approach to mental health is quite different. One of the differences is the concept of universality of service. Does that apply in the RCMP or is it a different concept?
View Alaina Lockhart Profile
Lib. (NB)
Are there times when RCMP members are released for medical reasons, though?
View Alaina Lockhart Profile
Lib. (NB)
At that point, if they're discharged for medical reasons, do they still need to re-qualify for Veterans Affairs' services? That's one of the things we see with the military.
View Alaina Lockhart Profile
Lib. (NB)
I want to go back to mental health. We talked about your members who are suffering with mental illness and the success they've had with the OSI clinics. One of the things we've heard is that it's hard to access those. Did you find that to be the case with your members as well?
View Alaina Lockhart Profile
Lib. (NB)
I think our committee would be very interested if there were something you could submit to us at a later date on that strategy. It's something we might be able to learn from for other scenarios.
In intensive mental health cases, cases where perhaps people need to be in-patients, are you able to access the same...? I'm just thinking about court-ordered mental health issues that sometimes happen. With your members, that would be difficult. Do you have specific areas that they go to? How do you handle that?
View Alaina Lockhart Profile
Lib. (NB)
What I'm trying to get at is bricks and mortar. Is there somewhere different that you send them?
View Alaina Lockhart Profile
Lib. (NB)
Very good.
One thing that we didn't talk about was suicide. Is that an issue?
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