Interventions in Committee
 
 
 
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View Michelle Rempel Profile
CPC (AB)
I guess I'll just close with this, and it's more of something to explore with my colleagues around the table. I think it would be really useful. I've been doing this for five years now. We want to be your allies, and we want you to be our allies because immigration processing works when we're all giving the same information and messaging and it's arm's-length and it's not politicized. I think there's often a disconnect in terms of what MP office staff, especially new MP office staff, understand as your service delivery algorithms, and there's really no feedback in terms of saying, “Hey, this isn't working”, because what we're getting are the complaints all the time.
I would just suggest that if the department, as part of this survey, would be willing to provide greater information on where your algorithms are right now, we could provide feedback as well in terms of where we see the friction points on that, and then hopefully have some sort of continuous feedback mechanisms with MP office staff as well, too.
I think that, for me, would have been the first step, before changing the call centre process, because at the end of the day, we want to be on the same team here. I'm not sure if there's been any thought given to that sort of thing, but certainly I would offer this up in the time I have, and as a QA process as well.
View David Tilson Profile
CPC (ON)
Thank you, Mr. Chairman.
We've been talking about processes, and some of the witnesses who have come to the committee thus far have said that the application system that Canada has is flawed. An applicant must submit their information multiple times, essentially opening a new file as they approach the department, be it as a visitor or for a visa, sponsorship, or residency. It has also been suggested that a better model could be used by the CRA.
Starting with Monsieur Jacques, because you did get into the topic of centralization, can you suggest a model that could be used and would be better than what we have?
View David Tilson Profile
CPC (ON)
Mr. Jacques, may I interrupt just for a second? The reason these comments have been made is because the big concern that has come before the committee is that the delays are unreasonable. That's what a number of witnesses have told us. We're trying to figure out what we can recommend to the government and how these delays can be shortened.
One suggestion was that there be a new model. You're saying that the model is adequate. Is that what you're saying?
View David Tilson Profile
CPC (ON)
Monsieur Jacques, can you make recommendations to the government as to how the regulations could be changed to reduce the delays?
View David Tilson Profile
CPC (ON)
All right.
It's been suggested by some witnesses that a cap on applications for parents and grandparents be raised to 20,000 or 30,000 per year, or that the cap be removed entirely.
Perhaps we can start with Ms. Chomyn.
What would be the impact of such a move on the operations that we have? Specifically, what would be the impact on staffing, wait times, backlogs, etc.?
View David Tilson Profile
CPC (ON)
You're responsible for Pakistan. Due to the security in Pakistan, applications from Pakistan are processed by London-based visa officers who travel to Islamabad to conduct interviews, often requiring interpreters for several different languages. How many officers in London process the workload from Pakistan?
View Michelle Rempel Profile
CPC (AB)
Thank you, Mr. Chair.
Hello, Mr. Jacques.
It's my pleasure to ask you some questions this morning.
We all watched the American election with great interest last week. We heard reports after the election that there were high-level meetings that took place with officials at IRCC and in other departments looking at the potential surge in Mexican migrants coming to Canada as a result of these meetings. This was reported on CBC. I'm just wondering if you wanted to comment on that at all, if those meetings did in fact take place, and if you are concerned about the ability for your unit to process applications looking at the context of a potential surge in migrants.
View Michelle Rempel Profile
CPC (AB)
Okay.
Would you be able to provide for the committee any broad strokes on what those risks might be and why they were ignored by the government in lifting the visa requirement?
View Michelle Rempel Profile
CPC (AB)
Thank you.
Are you aware of any measures that have been put in place by the Mexican government to educate its population on why they shouldn't be making false asylum claims to Canada?
View Bob Saroya Profile
CPC (ON)
Thank you to the witnesses.
My first question is to Ms. Fraser.
I represent a mixed riding with many different cultures. The biggest headache we get is from Chandigarh. It's all about Chandigarh. What can we do to improve that office? All the questions people ask are all about Chandigarh. What are the department standards for the Chandigarh office? Does it take 12 months, 24 months, 36 months? How long on average does it take to process an application in Chandigarh?
View Bob Saroya Profile
CPC (ON)
In India, most of the marriages take place in the wintertime. In the spring, people come back and they do the sponsorship, especially for the spousal cases. Do we get some extra help or extra resources? Do we hire extra people in the summertime to process these cases in a timely fashion?
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