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Add a filter on Committee Evidence - FEWO-139
Committee Evidence - FEWO-139
2019-04-30
Michael Udy - 9:20
NDP (ON)
Irene Mathyssen (London—Fanshawe)
2019-04-30 9:21
...More
Thank you very much.
We talked about the fact that senior women don't have a great deal of access in terms of programming. One of the things that bothered me—I was a seniors critic and a veterans critic—was that government is using technology more and more. They're putting things online and the answer to someone who needs help is “Well, it's online”. To someone who is not literate in terms of that, that doesn't help.
We have all of these 1-800 numbers, and if you sit there for 45 minutes listening to the recording, it finally drops off and you have to start all over again. I think this lack of human contact is problematic. Is there a role for the federal government in terms of re-establishing that human face to programs, the things that people need, so that they can access them as they did in the past?
...Less
Government services
Meals on wheels
Poverty
Senior citizens
Service delivery
Women
Lia Tsotsos - 9:22
Vanessa Herrick
2019-04-30 9:23
...More
I think it requires a certain level of creativity. I was at a conference recently and I saw a really interesting presentation from a local CLSC in Quebec, and it was having difficulty with this. How do you reach these communities? How do you reach people who aren't online or who can't afford the Internet?
What they did—which I thought was really brilliant—was that they sent out messages with the Meals on Wheels people, and they had little notes saying, “Would you like us to call you with these services?”
This way it's not put on the senior to phone them. It's not onerous for them to find these people and find the information. Many of them are already benefiting from Meals on Wheels. These are people whom they know and are comfortable with. All they have to do is tick off a box, give it back to the person bringing them the meal, who is responsible for bringing it back to the CLSC, which follows up and says, “Okay, you expressed interest in these different services; what can we do for you?”
They had a really high level of success. It just takes some creativity and not always relying on the same ways we've done things.
...Less
Government services
Meals on wheels
Poverty
Senior citizens
Service delivery
Women
NDP (ON)
Irene Mathyssen (London—Fanshawe)
2019-04-30 9:24
...More
How widespread is that kind of approach? You talked about it in Quebec, but does anyone know if it's something that is utilized in the other provinces and territories?
...Less
Government services
Meals on wheels
Poverty
Senior citizens
Service delivery
Women
Vanessa Herrick
2019-04-30 9:24
...More
I haven't heard of it anywhere else, but I don't know. I can't speak to that for sure.
...Less
Government services
Meals on wheels
Poverty
Senior citizens
Service delivery
Women
Irene Mathyssen - 9:24
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Committee
FEWO - Status of Women
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