Interventions in Committee
 
 
 
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View Colin Fraser Profile
Lib. (NS)
View Colin Fraser Profile
2016-10-20 16:16
Okay, thank you.
My final question, and forgive me if you've already touched on this, concerns one of the problems we've heard from veterans being released. Post-release, they have a hard time managing or winding their way through the system to access the benefits and to have somebody on their side who they can talk to, an easy point of contact.
We've heard that one of the things that might be beneficial is to have a concierge service, a one-stop shop where they can talk to somebody who will help them find solutions to their problems. Do you feel that would be beneficial to retiring or releasing RCMP officers? Do you have any comment on that?
View Colin Fraser Profile
Lib. (NS)
View Colin Fraser Profile
2016-10-18 16:25
Thank you very much, Mr. Chair.
Thank you all very much for being here today. I really appreciate the different points of view you have brought. Certainly we want to listen to what you're saying and hopefully make thoughtful recommendations to the department.
Mr. Gannon, I would like to start with you. This study we're doing is on service delivery. Obviously I agree with the point that the folks who work on the front line are essential to making sure that proper service delivery is given to the veterans in our country. Getting the case ratio down to 25:1 is important.
I hope I can take from your comments that we're on our way but we're not there yet. Your comment is that we're not moving fast enough, but we're on the right track. Would you agree with that?
View Colin Fraser Profile
Lib. (NS)
View Colin Fraser Profile
2016-10-18 16:29
Thank you very much, Mr. Gannon.
Mr. Mac Culloch, with regard to what you said, we heard previous testimony that it might be a good idea to look at a concierge service, basically one point of reference for a veteran dealing with VAC, a person they can contact directly or have consistent contact with. Would you agree with that approach?
View Colin Fraser Profile
Lib. (NS)
View Colin Fraser Profile
2016-10-18 16:30
Okay, and I think that would be the point of the concierge service. We're here to help solve your problem. It's not about saying, “It's not my issue.” It is your issue if you're the concierge. You have to take it on and help find the solution, so I appreciate that.
With regard to the trial that you mentioned, where they tried opening at more flexible hours to ensure veterans had services provided, you'd like to see that come back. Can you explain the trial that happened and what the hours looked like and how it worked?
View Colin Fraser Profile
Lib. (NS)
View Colin Fraser Profile
2016-10-18 16:31
It was 8 p.m., and the trial, from all accounts, went well.
View Colin Fraser Profile
Lib. (NS)
View Colin Fraser Profile
2016-10-06 15:45
Thank you very much for being here and for your presentation.
On the concierge service, I just want to hear a little more about what that means and what it actually looks like on the ground for releasing members. I believe you're absolutely right. It would be beneficial to have one person, one point of contact, to deal with the releasing member and to ensure that they always know who is helping them out on a certain issue. Could you explain what you mean by a concierge service?
View Colin Fraser Profile
Lib. (NS)
View Colin Fraser Profile
2016-10-06 15:47
I presume that you would want it to be easy to contact that concierge person directly, perhaps through email, perhaps through a direct line to the individual who would be helping the releasing member.
View Colin Fraser Profile
Lib. (NS)
View Colin Fraser Profile
2016-10-06 15:47
Do you have an idea of how many releasing members one concierge would be helping at a time? What are your thoughts on that?
View Colin Fraser Profile
Lib. (NS)
View Colin Fraser Profile
2016-10-06 15:48
Okay.
With regard to all the benefits and services in place before the person is released, one of the things we've heard often is that a releasing member has to tell their story over and over. I agree with you on the concierge idea. It would help alleviate that problem, but do you agree that having all of these things in place—the benefits, the services—before they're released would alleviate that problem, too?
View Colin Fraser Profile
Lib. (NS)
View Colin Fraser Profile
2016-06-07 12:38
Mr. Walbourne, I'm wondering about the one veteran, one standard model. I'm wondering how you would characterize that standard and what it would be like as part of a one-stop shop. Could comment on that and tell us what you think it would look like?
View Darrell Samson Profile
Lib. (NS)
My next question concerns your roles, duties and responsibilities.
Part IV is entitled “Communications with and Services to the Public” and part V is entitled “Language of Work”. According to several reports, it is clear that we are far from having attained our objectives. We often hear it said that the number of complaints about the language of services is continually increasing. It is also said that French remains underutilized and that this is also the case for English in Quebec.
You said that follow-ups were done. However, what I see in the reports leads me to wonder whether these follow-ups are effective.
What measures are you considering in order to bring about changes, or to review things so as to ensure that there will be real changes on the ground?
View Darrell Samson Profile
Lib. (NS)
I appreciate that process. But as someone who comes from the education sector, I can tell you that efforts are made to improve the situation when something isn't working.
What I'd like to know is whether the situation has improved over the last three years in the regions where problems had been identified.
I have another question for you.
What can we do to make sure that language minorities feel comfortable speaking their first language in the workplace?
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