Interventions in Committee
 
 
 
RSS feed based on search criteria Export search results - CSV (plain text) Export search results - XML
Add search criteria
View Michelle Rempel Profile
CPC (AB)
Yes, thank you.
Mr. Arnold, your country has a very organized immigration system. We know that. You have dedicated visa subclasses for skilled visa, family visa, parent visa, etc. I'm wondering if you could comment or maybe expand upon the effectiveness of implementing these specific subclasses for visas and how that has improved your client service delivery.
View Michelle Rempel Profile
CPC (AB)
Could you expand upon that a bit? What are some of the experiences you've had? What is the impetus in terms of looking at condensing the number of classes as that relates to client service delivery? Where is the right balance? I would say that also having very vague characteristics makes it difficult to apply, too, so in your experience, where would you see that right mix?
View Michelle Rempel Profile
CPC (AB)
Have you had to deal with instances where you perhaps have had one applicant apply through different streams writ large, even if it's for citizenship or whatnot? How has your country dealt with that?
View Michelle Rempel Profile
CPC (AB)
For example, let's say that in Canada you're applying for citizenship and you're applying under different classes or different programs. Sometimes that gums up the amount of resources it takes to process these applications.
View Michelle Rempel Profile
CPC (AB)
Thank you.
My next question, just before I had it over to Mr. Tilson, is for Ms. Desloges.
In previous studies that we've had at committee, you've talked very briefly about how current immigration laws already allow officials to apply discretion in exceptional circumstances, essentially talking about section 25. I just want to give you a quick opportunity to talk about this in terms of service delivery. Because it is such a nebulous process, could you see improvements in triggering that process from a service delivery perspective?
View Michelle Rempel Profile
CPC (AB)
Thank you, Madam Chair. What a great chair you are.
This is for Mr. Kurland. I want to ask you a few questions around the electronic travel authorization. You've been in the media around this recently, in March with CBC. You noted that the rules and exemptions are more complex than officials would have travellers believe.
Bringing this discussion back to client services, in your experience, is there anything the government could be doing to better inform travellers of this requirement so that they're not sideswiped by the new rules?
View Michelle Rempel Profile
CPC (AB)
Are you hearing anything else from your broader clientele in terms of issues with this particular program or with its introduction?
View Michelle Rempel Profile
CPC (AB)
Some of my colleagues have been bringing up a theme of interactions with MP offices when people are accessing consulting services and then require an MP to intervene. Is there anything the government can do to prevent the escalation of files to MP offices, as it relates to your line of business?
From my own personal experience, sometimes we get stuff referred from immigration consultants. There is really no consistency in how that happens. Even for us, as legislators who end up offering this service, is there anything that you can advise to us in terms of consistency on applying service at an MP level?
View Michelle Rempel Profile
CPC (AB)
In that instance, for the casework that I would get through my office, we phone a special hotline for MPs about it, but are you saying that some of your clients basically do not have adequate access to service in terms of their ability to pick up the phone?
View Michelle Rempel Profile
CPC (AB)
In the time that I have left, could you provide your two or three top concrete recommendations in terms of change around service delivery, based on what your organization has heard and on what your clients are saying? What would those recommendations be?
View Michelle Rempel Profile
CPC (AB)
To both of the witnesses, I expect that one of the themes we're going to hear over and over again in the testimony in this study is that we need more resources, but the people who have offered that so far have not been particularly specific in that. I'm just wondering if you feel that is the issue. If so, what does “resources” mean, and is there any pedantry in the process that could be eliminated to provide better access or better efficiency with the resources that we already have in place? That's question number one.
Question number two, Mr. Nurse, is about your comment around the process being very faceless. I would agree with you, given that when people contact my office, it's because they feel as though they haven't reached a human being. When you made that comment, I was wondering, in the context of what I just asked in terms of resources and process, how can we humanize the process? Are there key choke points with service delivery where that could be fixed?
I can let you go first. Go ahead.
View Michelle Rempel Profile
CPC (AB)
As your recommendation here, are you saying we should review the fees for processing services?
Results: 1 - 15 of 34 | Page: 1 of 3

1
2
3
>
>|