Interventions in Committee
 
 
 
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View Cathay Wagantall Profile
CPC (SK)
Okay. As a businessman you're able to do that and be successful, and yet it seems that we have issues on the other side of paying. The challenge is that these are people who are professionals. They can earn a good income over here, and you know the usual situation of earning less here. You see the value then in making sure that they're paid well, even though from your perspective it's too high.
Trevor Bungay
View Trevor Bungay Profile
Trevor Bungay
2016-10-04 16:47
I don't have a choice. If I don't have a doctor, then they're not getting help.
Trevor Bungay
View Trevor Bungay Profile
Trevor Bungay
2016-10-04 16:47
Yes, we do have to pay them more, but I walk into a doctor's office and I ask him for one or two days a month. That's all I'm asking for, one to two days a month. I'll fill your schedule. You come in. You see the patients. You take care of them. We'll pay you.
View Sherry Romanado Profile
Lib. (QC)
First, I'd like to thank you for being here today and for the work that you're doing to address post-traumatic stress disorder. I have a couple of questions, but I am going to premise my questions with an apology because it may sound harsh.
We've just heard from the Auditor General, and I have to say that I'm a little concerned when I hear that 65% of cases are overturned, but I hear that in those cases, whether it be because of a lack of documentation or errors, the payments are not retroactive.
My questions are more for the ADM. Currently are there KPIs in VAC, or is there management by objectives with employees? Do employees have a performance-based incentive? What kind of quality control is in place? If there are errors happening, is there training so that these errors stop? If it's a performance problem, are people, are their jobs... I don't want to say that people are making... But they're making mistakes on the backs of the veterans.
Who is keeping track to make sure that if errors are being made, they are being addressed, that training is provided for folks, and that you're capturing the data of what kinds of errors are happening? But what happens to the data? Is it just in a report somewhere? My concern is what's happening.
I'm sure the employees wouldn't feel so great if they were told, “Well, we're going to take 16 weeks of your salary back.” My question is, what's happening?
View Sherry Romanado Profile
Lib. (QC)
I'm just going to stop you because what I'm referring to is performance. We're going to run out of time, so I'd like to have that answer, if possible.
Michel Doiron
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Michel Doiron
2016-04-14 12:39
Okay, so first of all, employees in Veterans Affairs are not paid per widget or whatever the right terminology is. They are at salary. They do get overtime and that. Executives, like other executives in the federal government, do have performance pay, but the employees do not.
The employees are held accountable. We have a quality assurance program that ensures that they are meeting the requirements of the program.
Michel Doiron
View Michel Doiron Profile
Michel Doiron
2016-04-14 12:39
Yes, executives and directors have performance pay. That's like all employees in the public service, by the way. But our managers and our employees are not on performance pay. They're on salary and they do get overtime and things like that.
Work is tracked. People are held accountable for delivering their work. There is a quality assurance program that is relatively new, but there is a quality assurance program to ensure that the work performed by the employees is meeting the criteria or requirements of the acts. We have to remember that this is all in law, right? Our stuff is in law.
I forget if I answered all your points.
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