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Results: 61 - 120 of 210
View Diane Lebouthillier Profile
Lib. (QC)
The Canada Revenue Agency receives 30 million tax returns per year, from individuals or companies, and I cannot comment on any of them.
View Diane Lebouthillier Profile
Lib. (QC)
The Canada Revenue Agency will do the job it has to do. I can assure you that, as long as I am in this position, it will be done exactly in that way, meaning that we will not discuss any specific case.
View Diane Lebouthillier Profile
Lib. (QC)
I work with the officials of the Canada Revenue Agency. What our government has done in the last two years is invest almost $1 billion specifically to combat tax evasion and tax avoidance.
View Diane Lebouthillier Profile
Lib. (QC)
All taxpayers' files are confidential and will remain confidential. I can assure you that no, repeat no, parliamentarian will have access to the Canada Revenue Agency's files.
View Diane Lebouthillier Profile
Lib. (QC)
I certainly do not believe that you would like the Minister of National Revenue to be talking about your file, or about the file of any other parliamentarian. That would be completely inconceivable.
View Diane Lebouthillier Profile
Lib. (QC)
Our current telephone system does not allow us to record calls. We have to set up a new platform that will meet the needs of Canadians.
Commissioner Hamilton will be able to give you more details on the three measures that we will soon be implementing.
View Diane Lebouthillier Profile
Lib. (QC)
The agency has a program that allows people to challenge its decisions. I will invite the Commissioner to talk to you about the unique features of that program.
View Diane Lebouthillier Profile
Lib. (QC)
In our first two budgets, we have invested $1 billion. As we have repeatedly said, these are unprecedented budgets in which the government gave priority to the fight against tax evasion and aggressive tax avoidance. This has enabled us to hire 100 auditors. However, the Conservative government eliminated 50 auditor positions assigned to international tax evasion.
As of September 30, 2017, those funds had allowed the agency to conduct more than 990 audits and 42 criminal investigations related to financial structures abroad. Those activities are still ongoing.
That's the work those investments will allow the Canada Revenue Agency to accomplish in the next five years. The first budget, approved in 2016, covered the period ending in 2021. Budget 2017 provided for additional funds. This will help us work on tax evasion until 2022.
View Diane Lebouthillier Profile
Lib. (QC)
Unlike the Conservative government before us, our government decided to look into the tax gap. It was our promise to Canadians, and that's exactly what we are doing. We have taken a fact-based approach. To date, we have demonstrated our commitment to estimating the tax gap. We have actually published three studies since June 2016. We are continuing our efforts on the tax gap. That's what Canadians expect. In the summer of 2018, we will submit another report on the international tax gap.
I invite Commissioner Hamilton to give you more details on the issue.
View Diane Lebouthillier Profile
Lib. (QC)
Let me say to everyone here, around the table, that the Income Tax Act has not changed when it comes to the disability tax credit. No changes have been made to the eligibility criteria for the disability tax credit.
In addition, I can tell you that, at the Canada Revenue Agency, we are currently working to improve our communications with people so that they are much more respectful, much easier to understand—
View Diane Lebouthillier Profile
Lib. (QC)
What I am saying is that, at the Canada Revenue Agency, we are working to improve our communications with all Canadians so that they are much more respectful and do a good job of explaining the legislation to Canadians. Whether we decline or accept, we are trying to be much more human in our communications. Humanizing the Canada Revenue Agency's services is part of my mandate letter.
View Diane Lebouthillier Profile
Lib. (QC)
I can tell you that, between 2015 and 2017, the number of approved tax credit claims has increased by 20%. We have made the tax credit much more accessible. We have simplified the forms. We rehired nurses. We also give people access to specialized nurse practitioners who can answer questions and complete forms.
That's what we are doing at the Canada Revenue Agency so that people receive the tax credits they are entitled to.
I will ask Mr. Hamilton to elaborate on the technical aspects.
View Diane Lebouthillier Profile
Lib. (QC)
It's ridiculous to say that the Prime Minister will interfere in cases that fall under the Canada Revenue Agency. We will let the revenue agency do its job.
All the information about the Paradise Papers is taken very seriously by the agency. If any charges need to be laid, it will certainly not be up to any parliamentarian to do so.
View Diane Lebouthillier Profile
Lib. (QC)
I would like to add something about the disability tax credit. By dismantling the important disability advisory committee, your government deprived the disabled, those who protect their rights and professionals in the area of the opportunity to share their opinions in order to better guide the agency's decisions. The disability advisory committee, which we have reinstated, will be a major tool for the agency. We must continue to work with our partners.
View Diane Lebouthillier Profile
Lib. (QC)
Since our government took office, the public has been at the heart of its concerns, a mission that is also part of my mandate letter. This has helped increase the number of people eligible for the disability tax credit.
I also want to point out that our interactions with stakeholders will help us examine the agency's administrative practices and improve the quality of, and accessibility to, the services we provide to people with disabilities.
We checked the numbers with Diabetes Canada. Diabetes Canada is not able to explain where the numbers we were given come from. The Canada Revenue Agency is doing all the checks manually. Anyone who meets the criteria is entitled to the tax credit, period.
View Diane Lebouthillier Profile
Lib. (QC)
Thank you, Mr. Chair, for the opportunity to provide input into the standing committee's study of the main estimates.
I am joined by Mr. Roch Huppé, the agency's chief financial officer and assistant commissioner of the finance and administration branch, and Mr. Ted Gallivan, the assistant commissioner of the international, large business and investigations branch.
First off, I would like to highlight that the agency is seeking $4.2 billion through these main estimates—$3.2 billion of which requires approval by Parliament. This number represents a 1.9% increase from last year’s main estimates. The agency will use these funds to successfully continue its important work.
In November, when I last spoke to this committee, I gave an overview of the Canada Revenue Agency’s efforts to combat aggressive tax planning and tax avoidance, as well as how the agency is improving services for Canadians. I would like to take a few minutes, Mr. Chair, to update the committee on these two fronts and the ways they are being addressed by the agency.
As you know, the Canada Revenue Agency is an increasingly client-focused agency that exists to serve Canadians. As it says in my mandate letter, my overarching goal as Minister of National Revenue is to ensure that the agency is fairer and more helpful, and that its services are easier to use. The agency is currently overhauling its service model so that people who interact with it feel like valued clients, not just taxpayers.
The agency is committed to ensuring that Canadians have access to the information they need about taxes and benefits—on its website, through its call centres, or through written correspondence.
Since my last appearance, the agency has responded to the public’s needs by making it easier to get help over the phone. To make sure that Canadians understand the information they're receiving from the agency, we have simplified the language in 75% of the correspondence we send to Canadians, making it easier to read and understand.
The agency is also ramping up its outreach efforts to ensure that taxpayers understand and meet their tax obligations. These efforts improve tax compliance through a “get it right from the start” approach to educate, inform, and support taxpayers by improving service and encouraging voluntary compliance.
As you are well aware, we have just completed the 2017 filing season. Over 22.8 million T1 returns were received from February 20 to April 30. Close to 90% of returns were filed electronically. Roughly 58% of those returns were filed by tax preparers through EFILE, and 32% were filed by individuals through NETFILE.
New services were launched to help individuals and tax preparers submit their returns electronically for the 2017 tax filing season. The Auto-fill my return service automatically fills in parts of tax returns, making filing online easier. This tax season, additional slips and prior year returns are available for Auto-fill. Tax preparers can also amend their clients' returns electronically by using the new ReFILE service.
I'm pleased to tell this committee that our service improvements that benefit all Canadians will not stop there.
The agency is developing a new service for February 2018 that will fully prepare returns for Canadians with simple tax situations, low or fixed income, and whose financial situations are unchanged from year to year.
In addition, in order to meet our commitment to provide the best possible service to Canadians from coast to coast, the agency’s service renewal plans are well under way. With more Canadians than ever filing their taxes online, the resources needed for the agency to deal with paper returns are decreasing. So, we are reviewing and reorganizing workloads in order to work smarter and more efficiently.
That means we are improving our call centres and creating national verification and collections centres. These changes mean the Canada Revenue Agency will be a more efficient organization and provide better service to Canadians.
Still, we always strive to do better, prioritizing Canadians in everything we do. As our prime minister says, we can always do better.
Since my appointment as Minister of National Revenue, I have been committed to ensuring that Canadians get the benefits to which they're entitled. That's why the agency is proactively contacting Canadians who are not receiving the tax credits or benefits they should, to make sure that the government is supporting the most vulnerable and ensuring Canadian families have the support they need.
The agency is also expanding the community volunteer income tax program; now, more Canadians than ever with low and modest incomes will benefit from free tax preparation clinics.
Mr. Huppé will speak to the details of the main estimates, but before I yield the floor to him, I would like to briefly touch on the agency’s accomplishments on the compliance front and our plans for the way forward.
Most Canadians pay their taxes in full and on time. But some do not pay what they owe. This is not right; this must change. By combatting offshore tax evasion and aggressive tax avoidance, as does our government, we are protecting the important public services that Canadians rely on.
Since my last appearance before this committee, the agency has taken concrete and effective steps to crack down on tax cheats. We are currently conducting audits on over 820 taxpayers and criminally investigating over 30 cases of tax evasion specifically linked to offshore tax havens.
Through Budget 2016, the agency increased its information-gathering capabilities and improved the tools at its disposal. The agency now has access to more of the information it needs to fulfill its obligations.
In the last year, the agency has increased the number of auditors reviewing offshore tax schemes, promoters and large multinational corporations. It has started reviewing all taxpayers in certain segments of the population identified as high risk. The agency is using external data and publicly available information to maximize its efforts to identify non-compliance. It has expanded its efforts specifically geared towards intermediaries, making promoters a focus of our criminal investigations, with several under way.
As well, the agency is taking a much harder stance on taxpayers who appear on leaked lists of offshore holdings. For example, with the Panama Papers, the agency has over 122 taxpayer audits under way and is reviewing a treasure trove of data linked to these taxpayers. It has also executed search warrants, and several criminal investigations involving both participants and facilitators are under way.
Audits of the highest-risk taxpayers moving money between Canada and four foreign tax administrations of interest are under way, with more to come. So far, a total of 41,000 transactions have been analyzed, totalling over $12 billion. The Canada Revenue Agency continues to build its capacity to detect and crack down on tax cheats. It is developing a powerful business intelligence infrastructure and risk assessment system to target cases of high-risk Canadian and international tax evasion and abusive tax avoidance.
It is clear, Mr. Chair, that our government is committed to protecting the integrity of the Canadian tax system by combatting offshore tax evasion and aggressive tax avoidance on all levels. As Minister of National Revenue, I am committed to ensuring that the agency has all the tools and resources it needs to fulfill its role and meet Canadians' expectations.
Thank you.
View Diane Lebouthillier Profile
Lib. (QC)
I thank my colleague for his question.
Cracking down on tax evasion and aggressive tax avoidance is indeed a priority for our government. Last year, the Department of Finance allocated extraordinary resources to the Canada Revenue Agency for that purpose, in the amount of $444 million. This meant that we were able to hire auditors throughout the year and acquire the tools necessary to combat tax evasion and aggressive tax avoidance. We are also busy getting rid of tax loopholes that result in tax advantages for some at the expense of others.
I will let Mr. Gallivan provide you with some more technical details.
View Diane Lebouthillier Profile
Lib. (QC)
I thank my colleague for his question.
I have to tell you that I am particularly sensitive to the whole issue of small and medium-sized businesses, given that I was raised by parents who owned a small business. I come from a rural area where there are a lot of small businesses.
Our government has committed to supporting small businesses. In my view, they create jobs and wealth, and they diversify our economy.
At the Canada Revenue Agency, we have established a service to support small businesses as they are starting up. Last year, we held consultations with small businesses across the country. We wanted to determine how the agency could continue to improve its services and to help small businesses not only as they start up, but also as they continue their activities.
Mr. Gallivan will be able to provide you with additional information on that.
View Diane Lebouthillier Profile
Lib. (QC)
Mr. Chair, I thank my colleague for his question and for his interest in small businesses.
As I was saying earlier, small businesses are a priority for me, given that I come from an area where there are a lot of them.
However, I do not entirely agree with what he has just said. We have not changed the tax rules on deductions that apply to small and medium-sized businesses. The same provisions continue to apply.
View Diane Lebouthillier Profile
Lib. (QC)
Thank you, Mr. Chair.
I repeat that our government is committed to supporting small and medium-sized businesses. I must also tell my colleague once more that we have not changed any tax rules. The same provisions continue to apply.
I would also like to tell the committee that, in 2014, our colleagues here—
View Diane Lebouthillier Profile
Lib. (QC)
So, as I was saying, in 2014-2015, the party in power, my colleague's party, held consultations about the rules and decided to change none. The rules continued to apply and we are still applying them now.
Mr. Gallivan will be able to give you more details about the rules that apply to campgrounds.
View Diane Lebouthillier Profile
Lib. (QC)
The job that was entrusted to me in my mandate letter is about services to Canadians, about improving services, and about the fight against tax evasion and aggressive tax avoidance. I have to tell you, Mr. Dusseault, that I have never given a second thought to the colour of the text in the report.
View Diane Lebouthillier Profile
Lib. (QC)
Thank you for your question, Mr. Dusseault.
I would like to thank the committee for the report it produced. My department has accepted all 14 recommendations in your report.
As for the voluntary disclosures program, I would like to remind you that, last year, I commissioned an evaluation by an independent person, Kimberley Brooks. She evaluated the whole process to determine whether everything was in order. In this aspect, indeed, it was.
I can tell you that we are in the process of responding to the 14 recommendations. Mr. Gallivan will be able to tell you what point we have reached.
View Diane Lebouthillier Profile
Lib. (QC)
I thank my colleague for his question.
That actually gives the government the opportunity to talk about all the work it has done and will do to combat tax evasion and aggressive tax avoidance.
As I mentioned in my remarks, our activities are currently geared towards criminal activity. Investigations are under way and are taking their course.
As for tax evasion and tax avoidance, Mr. Gallivan has a lot more technical information. We know that Canadians want to know what is happening, they want everyone to pay their fair share and, if something is considered criminal, they want it to be dealt with as such.
View Diane Lebouthillier Profile
Lib. (QC)
I thank my colleague for her question.
Our government has in fact committed to study the tax gap, something the Conservative Party never wanted to do. Our approach is quite different, in that we work on the basis of facts. That is how I asked the Canada Revenue Agency to work. The agency is working in collaboration with the Parliamentary Budget Officer on the tax gap issue.
A first report was submitted last June. The work is continuing. Other meetings will be taking place. The important thing for us is to use all the tools at our disposal, to make sure that Canadians have trust in the fairness of our tax system.
I repeat my commitment, and the government's commitment, to continue our work and to make it public.
View Diane Lebouthillier Profile
Lib. (QC)
A first report was submitted last June. As to how the work is continuing, Mr. Gallivan is more current as to dates and all the technical aspects.
View Diane Lebouthillier Profile
Lib. (QC)
I thank my colleague for his question and for his concern for people. Indeed, not everyone has access to electronic services, and I am very aware of that.
In terms of customer service, in my opinion, everyone must be treated fairly. Just because someone sends their returns on paper does not mean that they will be treated less well than those who filed their returns online.
I am happy that almost 90% of the people send their returns to the agency electronically, but when we receive paper returns, we process them in the same way as electronic returns.
View Diane Lebouthillier Profile
Lib. (QC)
I thank my colleague for his question.
At the beginning of tax season, I was told that it was difficult to find forms in French in some places. It was also difficult to get forms in some other places. I immediately contacted people at the agency to resolve the situation. Mr. Gallivan will be able to give you more information about that and to talk to you about the agreements we have reached with Canada Post in terms of paper tax returns.
View Diane Lebouthillier Profile
Lib. (QC)
I thank my colleague for his question.
As my mandate letter mentions, one of the agency's priorities is customer service. Our government is committed to having the agency provide Canadians all across the country with the best service.
The objective of streamlining the services is to concentrate processing activities in the three national verification and collection centres.
I have been able to tour the agency's offices all over Canada. Actually, the tour is just coming to an end. I have been meeting with employees to see how the streamlining of services is going in the trenches, because streamlining means change. Employees and management are working together and are committed to serving Canadians. I was extremely surprised to hear employees all over the country tell me that they had never seen a revenue minister in their offices and in their regions. Streamlining the services has allowed us to consolidate our services in the regions. As I see things, all the regions of the country are important.
The only office that was closed was in Toronto, but there are already three other agency offices in that city. We made sure that we worked with the unions to support employees through all the changes that were implemented.
Everywhere I went, I met Canada Revenue Agency employees who are committed to customer service. I always take the opportunity to tell them how much of a priority customer service is for me. I am a social worker by training and, as I see it, everyone must be treated the same, from the poorest to the richest.
View Diane Lebouthillier Profile
Lib. (QC)
You are perfectly right. The fact that there are two tax returns is peculiar to Quebec. The CRA is working closely with the Ministère du Revenu in Quebec. I have also met with my colleague, Minister Leitão, on several occasions.
With that introduction, I will ask Mr. Gallivan to answer your question in more detail.
View Diane Lebouthillier Profile
Lib. (QC)
Like us, all the committee members around this table want to work to provide a better tax system for Canadians. So I will be happy to answer your questions.
View Diane Lebouthillier Profile
Lib. (QC)
I thank my colleague for his question.
I will repeat myself and tell him that we have not changed the rules.
View Diane Lebouthillier Profile
Lib. (QC)
At the Canada Revenue Agency, we apply the legislation that is the responsibility of…. If the act is to be amended, we would have to consult the Department of Finance. At the Canada Revenue Agency, no changes have been made to tax rules. They continue to apply, as they applied when your government held public consultations when you were in power. You did not change the rules at that time and, in turn, we continue to apply exactly those same rules.
View Diane Lebouthillier Profile
Lib. (QC)
I met with the Auditor General over the winter on the objection process. We discussed his report. It was submitted and I have considered it.
We accepted all the recommendations on objections in the Auditor General's report. An action plan with the goal of reducing delays in processing objections is already being developed and will be submitted soon. We will make it public so that people know how to proceed when they have an objection.
We know that there is a backlog of objections and we really intend to reduce it. We want objections to be processed as quickly as possible. Service to Canadians is a priority for us.
View Diane Lebouthillier Profile
Lib. (QC)
Thank you for your question.
As I mentioned before, what's important to us is that everyone pays their fair share and receives what they are entitled to. My goals are to have effective and efficient services that are geared to Canadians. That's actually at the heart of my mandate letter.
There are still services within the agency. Our goal is not to put people in difficult situations and shut down businesses, but to reach agreements with people to find the tax base that will enable the government to invest in public services, education and health, to help the poorest of the poor and to invest in infrastructure. That is what the Canada Revenue Agency is all about. There's always a way to reach a deal with the Canada Revenue Agency. Each case is treated separately. Our employees are there to help and support people, as well as to enter into agreements with them.
Perhaps Mr. Huppé could elaborate on that.
View Diane Lebouthillier Profile
Lib. (QC)
You have two questions.
I'll answer the first one about the $51 million for children in the care of the state, of foster families or people other than their parents.
Yes, the money is earmarked for the state, because child services and foster care fall under provincial jurisdiction. The money makes it possible to provide assistance to the children, because they have specific needs when they are young and live with those families. That's what the money should be used for.
View Diane Lebouthillier Profile
Lib. (QC)
It is understood that we cannot allocate the money directly to the children. It is allocated to the provincial governments, which in turn look after managing the social services.
View Diane Lebouthillier Profile
Lib. (QC)
I take note of your remarks. I can't give you more information, because these areas are under provincial jurisdiction.
The other question that you asked me is whether all the families have received the Canada child benefit. I will take this opportunity to convey a message that's important to me. I say this wherever I go.
Those who have not filed their tax returns are not entitled to the Canada child benefit or any tax credits. At the meetings I have, when I go to indigenous communities and when I meet with community organizations—I do some fieldwork, because it's important for me to involve the public—I tell those in charge that it's important that they talk to their people. That's the responsibility of every elected official, be they in Parliament, the provinces, municipalities and grassroots organizations, which are much closer to people and families. I tell them to check whether the people have filed their tax returns so that they are entitled to the Canada child benefit.
This is not about penalizing people. For those who have not filed their tax returns, they may go as far back as 10 years for some programs. So some people have received $15,000 or even more in tax credits, from the money they were entitled to. I therefore strongly encourage you to check in each of your ridings with your organizations and to ensure that the people file their tax returns so that they get what they are entitled to.
In terms of the agency, as long as I'm there, it will not make money on the backs of the poor. However, when it comes to the wealthiest who hide their money abroad, let me tell you—and I have said it before—I will not let them off the hook.
View Diane Lebouthillier Profile
Lib. (QC)
Thank you, Mr. Chair.
I appreciate the opportunity to participate in the committee's study of the supplementary estimates (B).
I am joined by two senior officials from the Canada Revenue Agency: Mr. Ted Gallivan, the assistant commissioner of international, large business and investigations branch; and Mr. Roch Huppé, the assistant commissioner of the finance and administration branch and the agency's chief financial officer.
Mr. Huppé will speak briefly about the supplementary estimates in just a moment, but I would like to say a few words by way of introduction.
In May when I last to spoke to this committee, I was six months into my mandate as Minister of National Revenue. At the time, I gave an overview of some of the measures outlined in budget 2016 to help the Canada Revenue Agency combat tax evasion and tax avoidance.
Now, having served as minister for more than a year I have an even deeper appreciation of the challenges involved in these activities and the CRA's other business lines. As you know, the CRA is a client-focused agency that exists to serve Canadians. I am pleased to inform the committee that the agency is becoming fairer, more helpful, and easier to use.
The CRA is delivering on the government's commitments by effectively administering the middle class tax cut and the Canada Child Benefit. And it is taking definitive steps to combat aggressive tax planning and tax avoidance, improve services for taxpayers, and enhance the role of charities in our society.
The agency has accomplished a number of objectives on the compliance front—both at home and abroad—since my last appearance. They are taking concrete steps here in Canada to crack down on tax cheats. The CRA is currently conducting audits on over 750 taxpayers and criminally investigating 20 cases of tax evasion specifically linked to offshore tax havens.
Recently, the CRA launched the hiring process to add 100 new tax professionals to its already robust audit team. These individuals will assist in auditing high-risk multinational corporations and unravelling complex offshore schemes to crack down on tax cheats. It is a strategy that will collect an estimated additional $500 million in revenue over five years.
As for service to Canadians, the CRA makes sure taxpayers have access to the information they need about taxes or benefits—on its website, through its call centres, or through mobile applications. To respond to the public's needs the agency has added resources to its telephone service and is improving upon the clarity of correspondence with Canadians.
In addition, the CRA is streamlining its processing activities and creating three new national verification and collection centres. Canadians will experience faster, more efficient processing of their tax and benefit returns and better handling of calls to the call centre.
The Canada Revenue Agency has also made a significant commitment to the charitable sector by engaging with key stakeholders. The government has pledged to further clarify the rules governing a registered charity's involvement in political activities.
To this end, the agency recently launched online consultations with the public, and starting next week, will begin in-person consultations with registered charities. This consultation will result in a better understanding of the needs of charities and help identify ways to better communicate the rules governing political activities.
It is clear, Mr. Chair, that the Canada Revenue Agency is improving its service to Canadians and acting on its commitment to crack down on tax cheats. I am proud of the accomplishments of the agency's dedicated employees. But there remains much more to be done. Supplementary funding will help the agency enrich its programs in a number of ways.
It will enhance the agency's efforts to crack down on tax cheats. It will fund measures to improve communications with taxpayers and outreach to Canadians, and it will implement and administer the new home accessibility tax credit for seniors and people with disabilities.
I could go on, but instead I will yield the floor to Mr. Huppé, who will speak to the details of the supplementary estimates.
Thank you for your attention.
View Diane Lebouthillier Profile
Lib. (QC)
In the mandate letter I received from the Prime Minister, I was asked to focus my efforts on all of the client services provided by the Canada Revenue Agency. The work to renew the services was done all through the year. To me it was important that we maintain the regional offices.
We kept the Gatineau office. We also added 500 administrative positions to the Winnipeg office. In Rimouski, we consolidated part-time positions and other positions in regional offices. To me and to everyone who works at the agency, it was also important to make an announcement in this regard. We have two years to work on the reorganization. This makes the employees feel more secure, and everyone knows where we are going. We will also work in cooperation with the unions on this.
View Diane Lebouthillier Profile
Lib. (QC)
Yes.
The Canada Revenue Agency is in fact working in co-operation with Revenue Quebec. In fact, we are consulting businesses about improving our services. We are consulting Revenue Quebec in order to provide more effective help to those who do business with the agency.
I am going to give the floor to Mr. Gallivan, who can provide additional information on this.
View Diane Lebouthillier Profile
Lib. (QC)
One factor is that we computerized our services, and we are continuing work on that. Last year, the number of people who used our electronic services increased by 2%. 84% of taxpayers now use it. This certainly is more conducive to taxpayers receiving returns as quickly as possible. As for improving electronic services, Mr. Gallivan could give you more information on the administrative aspect.
View Diane Lebouthillier Profile
Lib. (QC)
With regard to jobs, it is important to stop the decline in the number of workers in regional tax centres. As I mentioned a few moments ago, there is an across-the-board increase in electronic services. We have consolidated some positions. We had some part-time employees who are now full-time. We are working to provide better service to Canadians. We are working on reducing wait times, and in future, the agency will be offering more specialized positions.
Mr. Huppé could tell you more about this.
View Diane Lebouthillier Profile
Lib. (QC)
A committee has been set up to look at this. I want to thank this committee that worked on tax evasion and tax avoidance. It gave us a report that contained 14 recommendations. It is important to us to continue to work with our international partners on tax evasion and avoidance.
View Diane Lebouthillier Profile
Lib. (QC)
I really do not agree with you on that.
The agency is working on abusive tax evasion and tax avoidance. We are going after the big players.
We are talking about the G20, and I fail to see what a small business could do at the G20 level. We have multilateral agreements. The considerable funds we have received must be used to hire specialists who will work on aggressive tax evasion and avoidance. So we are talking about large enterprises and people who have offshore accounts.
View Diane Lebouthillier Profile
Lib. (QC)
The report will eventually be made public. We are going to implement the committee's 14 recommendations.
View Diane Lebouthillier Profile
Lib. (QC)
It was an excellent report. The committee's analysis was done in cooperation with the Canada Revenue Agency. I can assure you that the 14 recommendations are going to be implemented.
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