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Add a filter on Committee Evidence - LANG-38
Committee Evidence - LANG-38
2010-12-14
Monique Guay - 9:13
Claudette Deschênes
2010-12-14 9:13
...More
At the embassy, the immigration section is mainly responsible for responses regarding cases. As for the employees recruited abroad, the person at reception who takes calls, for example, is an employee of the Department of Foreign Affairs. However, the two departments work closely together to serve clients in both languages. Our officers who work abroad now have a “CCC” linguistic profile. Some older employees like myself still have a “CBC” profile, but all new recruits start at the “CCC” level.
In some countries, though, it is not easy to recruit people who speak French in addition to English and the language of the country. At the main reception desk, people have to be able to provide service in both languages. And when these people take a coffee break, if their replacements do not know French as well, they are supposed to be able to immediately call on an officer who can help them provide service in both official languages.
...Less
Annual Report of the Commissioner of Off ...
Department of Citizenship and Immigration
Embassies and consulates
Language of work
Official languages policy
Service delivery
Monique Guay - 9:14
Claudette Deschênes
2010-12-14 9:14
...More
It does not always happen, but I think that is the idea. Clearly, it is not easy sometimes. I was the official languages champion in one mission abroad. We worked very closely with the local residents to get them to understand their official languages responsibilities.
...Less
Annual Report of the Commissioner of Off ...
Department of Citizenship and Immigration
Embassies and consulates
Language of work
Official languages policy
Service delivery
Monique Guay - 9:14
Claudette Deschênes
2010-12-14 9:15
...More
I have to admit that in some missions we do not have the level we would have liked.
...Less
Annual Report of the Commissioner of Off ...
Department of Citizenship and Immigration
Embassies and consulates
Language of work
Official languages policy
Service delivery
Monique Guay - 9:15
Claudette Deschênes
2010-12-14 9:15
...More
But all the officers are bilingual when they leave Canada. The level for immigration and other programs is “CBC”. We recognize that the system is not perfect.
...Less
Annual Report of the Commissioner of Off ...
Department of Citizenship and Immigration
Embassies and consulates
Language of work
Official languages policy
Service delivery
Monique Guay - 9:15
Claudette Deschênes
2010-12-14 9:16
...More
I would like to add one comment. We met with Mr. Nadeau and his team. If you know of any specific cases, I would like you to send them to me.
...Less
Annual Report of the Commissioner of Off ...
Department of Citizenship and Immigration
Embassies and consulates
Language of work
Official languages policy
Public complaints
Service delivery
Monique Guay - 9:16
Claudette Deschênes
2010-12-14 9:16
...More
It is true that not all complaints are made formally.
...Less
Annual Report of the Commissioner of Off ...
Department of Citizenship and Immigration
Embassies and consulates
Language of work
Official languages policy
Public complaints
Service delivery
Monique Guay - 9:16
Claudette Deschênes
2010-12-14 9:16
...More
But it is important for us to understand. If there are specific missions involved, we could work on a specific plan for those places.
...Less
Annual Report of the Commissioner of Off ...
Department of Citizenship and Immigration
Embassies and consulates
Language of work
Official languages policy
Public complaints
Service delivery
Monique Guay - 9:16
Yvon Godin - 9:17
Claudette Deschênes
2010-12-14 9:18
...More
What do you mean when you say the employees who have been sent to Charlottetown?
...Less
Annual Report of the Commissioner of Off ...
City of Charlottetown
Department of Citizenship and Immigration
Government facilities
Language of work
Official languages policy
Prince Edward Island
Service delivery
Yvon Godin - 9:18
Claudette Deschênes
2010-12-14 9:18
...More
It also depends on what region the offices are in, but we try to have bilingual people in every office. I do not think Charlottetown is in a region designated as bilingual. In that case, we could hire a—
...Less
Annual Report of the Commissioner of Off ...
City of Charlottetown
Department of Citizenship and Immigration
Government facilities
Language of work
Official languages policy
Prince Edward Island
Service delivery
Yvon Godin - 9:19
Yvon Godin - 9:19
Claudette Deschênes
2010-12-14 9:19
...More
One.
...Less
Annual Report of the Commissioner of Off ...
City of Charlottetown
Department of Citizenship and Immigration
Government facilities
Language of work
Official languages policy
Prince Edward Island
Service delivery
Yvon Godin - 9:20
Monique Guay - 9:20
Claudette Deschênes
2010-12-14 9:20
...More
All the calls are directed to a call centre in Montreal, where all the staff are bilingual. I will confirm what the minister said: the system serves all clients in the same way, whether they are francophone or anglophone.
...Less
Annual Report of the Commissioner of Off ...
Call centres
City of Charlottetown
Department of Citizenship and Immigration
Government facilities
Language of work
Official languages policy
Prince Edward Island
Service delivery
Yvon Godin - 9:20
Claudette Deschênes
2010-12-14 9:20
...More
Because some things need to be done to finalize cases.
...Less
Annual Report of the Commissioner of Off ...
City of Charlottetown
Department of Citizenship and Immigration
Government facilities
Language of work
Official languages policy
Prince Edward Island
Service delivery
Yvon Godin - 9:20
Claudette Deschênes
2010-12-14 9:20
...More
The vast majority involve anglophones.
...Less
Anglophones
Annual Report of the Commissioner of Off ...
City of Charlottetown
Department of Citizenship and Immigration
Government facilities
Language of work
Official languages policy
Prince Edward Island
Service delivery
Yvon Godin - 9:20
Claudette Deschênes
2010-12-14 9:20
...More
No. If they need service, we can serve them in French.
...Less
Annual Report of the Commissioner of Off ...
City of Charlottetown
Department of Citizenship and Immigration
Francophones
Government facilities
Language of work
Official languages policy
Prince Edward Island
Service delivery
Yvon Godin - 9:21
Claudette Deschênes
2010-12-14 9:21
...More
I did not say there were no francophones, although I cannot say for sure that there are. I said the region was not designated as bilingual.
...Less
Annual Report of the Commissioner of Off ...
City of Charlottetown
Department of Citizenship and Immigration
Francophones
Government facilities
Language of work
Official languages policy
Prince Edward Island
Service delivery
Yvon Godin - 9:21
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