I suppose it's probably more of a comment.
I'm hearing that you're going to come back with a proposal, and that's great. I think that's wonderful. I have had a number of caucus members come forward to me with issues that they've had. I guess one thing I want to make clear for when proposals are being developed is that, although there have been some issues that have developed in terms of the length of time it's taking to get things printed, I don't know that it should be the singular focus of the efforts to make improvements.
The focus that I think I've heard more from members who have spoken to me has been more about lack of certainty in terms of the production times. I understand that there are fluctuating levels, so addressing that is important. I like the suggestion you're making about having some ability to have arrangements with outside suppliers where there are higher periods of time.... Obviously just before Christmas would be one of those examples. I think that's a great idea.
However, the other issues that arise, in the same vein, are more the inconsistency. Sometimes there have been issues where people are told to get something out for a certain date. You have to have it in.... I'll choose some dates out of the hat. Let's say they're told that in order to have it out by mid-December, it has to be in by the end of October. The member is intending to have it go out mid-December, but then things are ahead of schedule and it goes out mid-November and it's not an appropriate message to be going out in the middle of November, for example.
It's working with members to ensure that the service is provided as stated. That might mean needing to ensure that the production timeline is respected and hasn't gone over, because maybe if it goes over, now the member is sending something that's no longer appropriate to send. In other cases, it might be putting it out at an inappropriate time, too soon, because production was ahead of schedule.
It's really working with the member to ensure they're given a date for when their piece would go out, when it goes to production, and that date is respected and adhered to, whether that means rushing the process or whether that means, in some cases, storing it for a few weeks because it's been produced ahead of schedule. It's really about meeting those service schedules.
I'll give you one other similar example, and I'm talking about my own example. I've had times where we have requested certain folds on a product—I've gone so far as to ask that I see the folds as part of the proof—and then they still go out with a different fold.
Those are service standards that aren't related to length of printing, but it's an expectation by a client, and the member of Parliament, I would believe, should be seen as the client. If they're asking for a certain fold on a product, or they're asking for a certain date that they want the product to go out, we should seek to do that. It's making that clear.
Those are some of the issues that I've had raised in my caucus. I like some of the suggestions you're making, but to make it clear, it's looking at ways to improve those service standards and have more of a customer service focus model that is being sought.
I appreciate your taking this back and looking at ways that we can make improvements.