Interventions in Committee
 
 
 
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View Alexandra Mendès Profile
Lib. (QC)
Thank you very much, Mr. Chair. Thank you all for being here.
I'm going to follow up on my colleagues' points, Mr. Christopherson's and Mr. Deltell's, about the fact that taxpayers are citizens. Taxpayers expect a government that provides services to them that are accurate and timely.
When someone calls one of the call centres to ask for tax information and is given an erroneous answer, that will most automatically cause someone, in good faith, to submit an erroneous return. He or she is going to make a return that is mistaken because of the information he or she received. Mr. Deltell asked what recourse they have. Almost automatically the agency actually does the calculations and eventually will give us a proper amount. However, when we owe money to the agency, we're charged interest. When the agency owes money to us, not one red cent is paid in interest. For some people this is a big issue. It's a lot of money. They did it in good faith. They actually produced their returns in good faith.
Why are we continuing to provide bad information to people? If somebody doesn't know the answer, they should tell the citizen that they don't know the answer. Refer them to somebody who can answer them. But giving erroneous information is extremely harmful. I really can't understand how for years—this is not recent, this is not one time, this has been going on for awhile—we can continue to sustain a service that is providing erroneous information to citizens.
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