Interventions in Committee
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Bob Hamilton
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Bob Hamilton
2017-11-30 9:37
I have fully understood the questions and the problems and have committed to improving the situation through the action plan. It is clear that technology will improve our situation and will allow us to direct the questions to people who can answer fairly complex questions. Further, we now offer better training to these people and provide them with better tools.
I have taken the recommendations very seriously. We will make changes at the agency in order to offer better service to Canadians.
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