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View Diane Lebouthillier Profile
Lib. (QC)
As I mentioned, I am aware of the Auditor General's report and I accept all the recommendations it contains.
Right from our first budget, we decided to invest $50 million over four years, specifically to work on hiring staff in the call centres.
I can also tell you that, unlike your government, which, when Kerry-Lynne Findlay was the minister, made cuts to the Canada Revenue Agency, we have made investments in it, such as setting up a new telephone platform in order to better meet the needs of the customers who call the Canada Revenue Agency. The telephone system is 20 years old and it is out of date.
The cuts that you made also affected employee training and support. So we are working on training, because it is important to continue to provide training and support, so that Canadians can receive the best information possible.
We must also respond to the standards and needs of Canadians, not establish standards that meet only the needs of the Canada Revenue Agency.
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