Interventions in Committee
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View Martin Shields Profile
View Martin Shields Profile
2017-10-31 12:27
Okay. Thank you.
One of the other things you talked about is the multi-ethnic part of banking that you try to work at. One of the things in the community that I am from is that we have a very diverse community, probably one of the most diverse in Canada. I found the banks responded to that first in the sense that immediately you saw front-line staff from different ethnicities, and you saw them moving into management positions very quickly.
The one really interesting thing I saw was that in our health system we were having real problems in our ERs with the different languages. I went into a bank and I saw people of different ethnicities being taken back to talk on a phone. The bank had established a network in which they could get 200 languages online within two minutes. The private sector, your banking industry, did that quicker.
Do you have examples of where your banking industry has moved to do things like that?
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