Interventions in Committee
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Michael MacDonald
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Michael MacDonald
2017-05-29 17:48
Chair, that really comes down to three common areas where we've fostered the relationship and tried to move it forward.
The first area is around the complaints process. We have been having conversations with the ICCRC around the length of time it takes to resolve complaints, respecting the fact that things don't always have a perfect start and end date. That's understandable. But we feel there's more that can be done, and it needs to be done faster, and that's the message we've delivered.
The second area is around education. I think they can do a better job, and we're trying to help them do a better job, in ensuring that the consultants who are registered do have the best basis in understanding of the systems, including our forms and everything that's out there.
The third, which are the conversations we entered into not long ago, is really around the stability of the organization. Again, if there are areas where they need help ensuring the stability of the organization—the board or the organization itself—we are open to dialogue and to actively helping and sharing lessons learned and so on.
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