Interventions in Committee
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View Jennifer O'Connell Profile
Lib. (ON)
My last question is with regard to training for front-line workers. We heard testimony yesterday that front-line workers often don't understand whether there are new proposals or new benefits or how to interpret them. The testimony yesterday was that veterans are being denied just because the front-line or the intake person doesn't want to or doesn't know how to interpret whether they are qualified or not. It requires the veterans themselves to appeal constantly, and some just give up.
What is being done with any of these changes to ensure that the front-line intake people who are working with these veterans actually know what the policies are, know who is qualified, and ensure that anybody who is entitled actually receives the benefit?
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