Thank you so much, Mr. Chair.
I want to give a heartfelt thanks to all the presenters for their excellent presentations. Thanks for your extraordinary efforts in getting here today. I know there were some plane delays because of the weather.
I'm going to focus a bit on the comments by Mr. Eustaquio and the two Jasons, Mr. Ottey and Mr. McMichael, today.
I'm delighted, Mr. McMichael, that you let us know that you were in the immigration system for a while. That is very helpful.
One of the key questions I always ask myself is, “Why do people use immigration consultants?” Part of me wonders if it's just because the process is so difficult. Is it because we only offer it in English and French? I just want your thoughts on the number one or two reasons.
Mr. Eustaquio, maybe I'm going to start with you. Why do you think members of the Portuguese community use immigration consultants? I figure that if we maybe could address some of that we could eliminate some people going to immigration consultants and some of these issues.
I'll start with you, Mr. Eustaquio; and then we'll go to Mr. Ottey and Mr. McMichael.